Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,368 reviews
5 stars
412
4 stars
251
3 stars
278
2 stars
135
1 star
292
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, particularly in the drive-thru, with long wait times and orders taking too long to fulfill.
Staff Attitude
Many reviews highlighted rude or unhelpful staff, with several customers feeling disrespected or ignored during their visits.
Cleanliness
The restaurant's cleanliness was a common concern, with multiple reports of dirty dining areas and restrooms, as well as unsanitary food conditions.
Order Accuracy
Numerous customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.
Food Quality
While some customers enjoyed the food, there were significant complaints about cold, stale, or poorly prepared items.
- JBJen Brown4 days ago1.0I waited 45 minutes for my food through the drive thru. I only ordered a Happy meal.😡
- KPKim Frost PinkneyNov 17, 20255.0Food was great. The girl that brought the order didn't put the lid on the shake and put it so close to the bag when we pick up the bag it knocked over the shake. Then she didn't clean it up or get us a new one. Another girl had to get it.
- TCTheresa ChapmanNov 14, 20251.0I try not to write reviews if it’s not positive, but this experience was absolutely mind blowing. No communication through the drive through speaker. Waited about 8 minutes and no one spoke through to communicate so I had to go inside. (If I didn’t pay ahead and/or refunds came back on my card quicker than up to 7 days I would’ve cancelled it). Cashier, very rude. Eye roll after eye roll to every “thank you” received by the customers. I was there for 40 minutes waiting on food I ordered online. These people were there before me and left shortly before me, no complaints and still respectful and understanding and their response was that. People were scratching their nose and bagging food immediately with the same hand. Everyone was everywhere. There was no delegation in the kitchen and everyone was bagging the same orders at the same time so they couldn’t figure what was where instead of stations and communications. Some food was underdone and what was thoroughly cooked didn’t taste right. I can’t describe it.. Just something wasn’t right with it (so I didn’t eat but a few bites). If there is a positive review, it’s probably from a staff member or a paid third party review “expert”, and yes, those do exist. Update: Began vomiting 15 minutes after consuming an only few bites of my food.
- JGJoanna GouldNov 12, 20255.0Our high school band stopped at this location with 150+ students. They were extremely accommodating, kind and the food was good. The staff were kind and we really appreciate their service. :)
- JMJ.L. MooreNov 9, 20252.0Fries old, forgot our chicken strips. The wraps that was ordered, the chicken was under a inch wide strip and hard as a rock. Very disappointed .
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2700 E Dupont Ave, Charleston, WV?
McDonald's is open 24 hours a day, 7 days a week at this location.
Does this McDonald's offer drive-thru service, and if so, what are the hours?
Yes, this location has a drive-thru open 24/7, every day of the week.
Is delivery available from McDonald's at this address?
Yes, delivery is available daily from 5:00 AM to 11:00 PM via McDonald's online delivery service.
What types of payment does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's offer mobile ordering or app-based services?
Yes, customers can order through the McDonald's app available on iOS and Android, and also use mobile offers and McDelivery services.
What amenities can I find at this McDonald's?
This McDonald's offers WiFi, drive-thru, mobile ordering, gift cards, McDelivery, and mobile offers.
Can I pick up my order curbside at this location?
Yes, curbside pickup is available at this McDonald's.
What are some nearby restaurants to McDonald's where I can dine or get takeaway?
Nearby restaurants include Mimis, Arby's, Mimi's American Restaurant, Guadalajara Modern Mexican-Quincy, Gino's Pizza & Spaghetti House, Los Habaneros, Dragon Bowl, and Shoney's.
Are there any nearby gas stations or convenience stores near McDonald's?
Yes, nearby options include Little General Store, Shell, and Exxon for gas and convenience items.
What nearby services might be helpful if I'm visiting McDonald's in Charleston?
You can find services such as Rite Aid pharmacy, LibertyX Bitcoin ATM, Western Union money transfers, WV Auto Center for automotive repair, and Minute Key for locksmith needs nearby.