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McDonald's

3.2
(1396 reviews)

Business Details

2700 E Dupont Ave, Charleston, WV
25015, United States
(304) 949-6695
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 E Dupont Ave, Charleston, WV
25015, United States

Hours

Reviews

3.2
1,396 reviews
5 stars
417
4 stars
254
3 stars
280
2 stars
138
1 star
307

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times and orders frequently being forgotten or incorrect.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and complaints about cleanliness and freshness.

Staff Attitude

Several customers noted rude or indifferent behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables, overflowing trash, and unsanitary bathrooms.

Positive Experiences

Despite the negative feedback, some customers mentioned positive interactions with staff and satisfactory food experiences.
  • DM
    Devon Means
    4 days ago
    1.0
    I havent eaten here in a couple years because of previous poor experiences that drove me away from "fast," food. I stop to get a biscuit and a hashbrown and had me pull into the first bay to wait on my hashbrown. I sat around for over 20 minutes for a hashbrown. Happily handing out everyone else's orders except for mine, forcing me to go inside and ask yet again for my food. Thanks for reminding me why I wont return.
  • BL
    Bomber's Flight Path (Aloha Lockbar)
    Feb 23, 2026
    4.0
    I rarely use fast food businesses. But, this time was pleasant, and the working folks added to that event. Im not opposed to the model. I simply cant take the food in, as my body just diesnt do well with the current model of offerings. It didnt used to be that way. But, my family like the products. So, I am happy to use them, when available. The staff was welcoming, while the location was readily accessible. We were met with professionalism and the food was fresh and hot. While the products used, seemed enjoyable. It was a fast and positive experience. That means a lot, whike on a long drive, and trying to meet time. Im thankful for those doing the work. And those making it available. Together, we fill a need. In many ways.
  • BF
    BOMB's Flavors and Favorites
    Feb 23, 2026
    4.0
    I rarely use fast food businesses. But, this time was pleasant, and the working folks added to that event. Im not opposed to the model. I simply cant take the food in, as my body just diesnt do well with the current model of offerings. It didnt used to be that way. But, my family like the products. So, I am happy to use them, when available. The staff was welcoming, while the location was readily accessible. We were met with professionalism and the food was fresh and hot. While the products used, seemed enjoyable. It was a fast and positive experience. That means a lot, whike on a long drive, and trying to meet time. Im thankful for those doing the work. And those making it available. Together, we fill a need. In many ways.
  • MW
    Miranda Wilson
    Feb 18, 2026
    1.0
    Worked a 12 hour shift today and thought oh I’ll go to McDonald’s and have a quick easy dinner. I waited in the drive thru for my mobile order for 8 minutes and then they park me for another 5. They forget my shamrock shake & then when I took off they didn’t put the lid on it well. It flung all over my car. I could’ve saved my $20 and ate a grilled cheese at home. Instead I wasted all that time plus another 30 minutes cleaning the shake out of my car.
  • BK
    brooklynn kerns
    Feb 5, 2026
    1.0
    This is the worst food and experience I have ever had my husband and I just stopped in. We waited 20 minutes for our food no big deal we received our meals the gravy was ice cold the has browns was soggy oily and cold our sandwichs was cold and our egg yolk was green to make it work I bite into my sandwich there is egg shells in it no big deal picked it out accidents do happen take another big and another egg shell this time the size of a nickel are you kidding me. I finally have enough take the eggs shell and food up and she say oh no big deal would like new food as I am standing there someone else comes up with the same problems. I refuse more food remind you we have only taken 2 bites at this point and she can't give us a refund only new food. 😡 I understand it's fast food but 30$ is alot and if they care about the quality they would have better business you cannot tell me they didn't see the big egg shell not only in my food but other people complained of cold food and egg shell as well. Very disappointed

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2700 E Dupont Ave, Charleston, WV?

McDonald's is open 24 hours a day, 7 days a week at this location.

Does this McDonald's offer drive-thru service, and if so, what are the hours?

Yes, this location has a drive-thru open 24/7, every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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