Brand Certified
McDonald's
3.2(1701 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1626 E Washington St, Charleston, WV
25311, United States
Certified by McDonald's • Mar 01, 2026
(304) 343-4256
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,701 reviews
5 stars
482
4 stars
334
3 stars
329
2 stars
164
1 star
392
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely slow service, with many customers reporting long wait times and incorrect orders.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with several mentioning issues like undercooked items and wrong orders.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions in the dining area and restrooms.
Staff Attitude
Many reviews noted unprofessional behavior from staff, including rudeness and lack of customer service.
Management Issues
Several customers called for new management, citing poor oversight and accountability as contributing factors to the negative experiences.
- SBScott Blackshire4 days ago1.0Bro what is this place?? It's a different experience everytime you go. Sometimes you get a concert out front with the drummers, and sometimes you get some dude bumming you for cash in the parking lot. Or heck maybe even get to see someone taking a nap inside the booths.
- SBSteve Bee6 days ago5.0Typical Micky D's with no surprises. This restaurant is just 3 blocks off of Exit 99 on Route 64. Head towards the Capitol and right turn on Washington St. EZ Peezy. I utilized the McDonalds app for a $3 breakfast steak, egg, and cheese bagel. Enjoy!
- SHSenaia HarrisFeb 22, 20261.0Absolutely disgusting! Manager Kelly said they would replace my Big Breakfast® with Hotcakes due to me receiving it this way. Some type of black substance on the eggs that leaked into the rest of the food. She lied. I reordered this morning after she said she would send the replacement with it when I called. I get my order - no replacement. When I called to notify for help - she began screaming that she doesn't have time for it. She had another manager answer me and say no even though she already said yes twice!! Nasty food - nasty service- Nasty People!!
- JGJessica GordonFeb 19, 20261.0My fries was dumped upside down into the bag and the mango smoothie had no taste.
- ALAshley Meade (Luna)Jan 29, 20261.0The Manager here is an absolute horrible person. Has the worst attitude. Not to mention every time i ever ordered from this place, the food had a strange smell to it that literally about made me vomit. No other place around had this smell. The food would "look" fine. But the smell made me unable to eat it. This wasn't once, this happened multiple times. And when i would walk in many times this same smell was literally in the air. I don't know what they do differently, but it's disgusting. Time for new management you think?
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's restaurant in Charleston, WV?
The McDonald's restaurant is open from 5:00 AM to 11:00 PM Monday through Friday and Sunday. On Saturdays, it is open 24 hours.
When is the delivery service available for this McDonald's location?
Delivery service is available from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, from 5:00 AM to 3:59 AM on Friday, and from 4:00 AM to 3:59 AM on Saturday.
What are the drive-through hours at this McDonald's location?
Drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, from 5:00 AM to 4:00 AM on Friday, and 24 hours on Saturday.
What services does McDonald's offer for pickup and delivery?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a McDelivery option available for this McDonald's location?
Yes, McDelivery is available at this McDonald's for convenient food delivery.
How can I order from McDonald's using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, or by using the online order link at https://mcdonalds.smart.link/mjuu1ggdi.
What nearby fast food restaurants are close to this McDonald's?
Nearby fast food restaurants include Wendy's, Taco Bell, Domino's Pizza, and another McDonald's location nearby.
Are there any notable landmarks or parks near this McDonald's for visitors to explore?
Yes, visitors can explore the Charleston State Capital and the Living AIDS Memorial Garden, both close to McDonald's.
What nearby services are available for customers around McDonald's in Charleston?
Nearby services include Chase Bank for financial needs, WV DMV Irp Office for transportation services, and Western Union for money transfers.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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