McDonald's

3.2
1800 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1626 E Washington St, Charleston, WV
25311, United States

Hours

Reviews

3.2
1,800 reviews
5 stars
504
4 stars
377
3 stars
342
2 stars
173
1 star
404

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or poorly prepared food, including issues with incorrect orders and unsanitary conditions.

Service Speed

Many reviews highlighted extremely slow service, with long wait times in both the drive-thru and lobby, often exceeding 30 minutes.

Staff Behavior

Customers frequently mentioned rude or unprofessional staff behavior, including poor customer service and lack of attention to orders.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary bathrooms and unclean dining areas.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints.
  • AB
    Adam Byler
    2 days ago
    1.0
    Bathrooms were disgusting. The floor was so slippery that while your standing there your feet are spreading apart. I almost fell twice and my daughter fell once and hurt herself. The floor in the whole establishment felt like it had oil on it And it appeared to have homeless people hanging out in the lobby
  • JK
    Junior Key
    Nov 12, 2025
    2.0
    The food that you wait for for at least 20 minutes somehow is still cold. And their staff is as friendly as a box of rocks.
  • KK
    Kearstin
    Nov 10, 2025
    1.0
    One of the worst McDonald I have ever ate at. I ordered at the beginning of their lunch hours and received ice cold food. The “cheeseburgers” they had no cheese… were on stale buns, nuggets that looked like they were fried in dirty grease then left out for hours, fries had no salt and uncooked. I will never order from this McDonalds again. Do better
  • CV
    Cassandra Vannoy
    Nov 7, 2025
    2.0
    This McDonald’s is an absolute mess and needs serious management attention. While I was eating, a very loud young woman—apparently an off-duty employee—was in the dining area yelling about her personal life so loudly that everyone in the lobby could hear her. It got worse when she started making fun of schizophrenia. I asked her politely to stop because my son’s father suffers from it, and instead of apologizing, she flipped out and told the manager I was the problem. The manager, a very large short woman with long hair in a red shirt, did nothing to calm her down and instead made us wait over 30 minutes for a small fry. We were the only ones waiting in the lobby for most of that time. The place was dirty, chaotic, and the staff looked completely burned out. One cashier looked like she was about to cry because she hadn’t been given a break, even while others were going out to smoke. That said, two employees stood out for all the right reasons. The young woman at the register and another young woman, off-duty worker with pixie like short hair, were professional, kind, and apologetic about the chaos around them. They were the only people acting like they cared about customers. Both deserve recognition for their professionalism. This location badly needs new management and accountability.
  • MC
    Michael Chiello
    Nov 3, 2025
    1.0
    The worst McDonald’s I’ve ever had the displeasure of going to. Slowest place ever. 45 minutes ALWAYS to get our food. Food is then wrong. Just today I ordered a plain cheeseburger. I got no cheese and everything else on it. Including lettuce which is extra. The staff can’t count change. Some of the worst workers I’ve ever seen. Be better off closing this place if this is the best they got. Just avoid and go to any other location. Or don’t eat. Would be better.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's restaurant in Charleston, WV?

The McDonald's restaurant is open from 5:00 AM to 11:00 PM Monday through Friday and Sunday. On Saturdays, it is open 24 hours.

When is the delivery service available for this McDonald's location?

Delivery service is available from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, from 5:00 AM to 3:59 AM on Friday, and from 4:00 AM to 3:59 AM on Saturday.