Jimmy John's

4.2
246 reviews

About

Sandwich Restaurant

Location

Jimmy John's
32 Capital St, Charleston, WV
25301, United States

Hours

Reviews

4.2
246 reviews
5 stars
150
4 stars
47
3 stars
22
2 stars
6
1 star
21

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the sandwiches for being fresh and delicious, with specific mentions of the Italian Nightclub and toasted Italian Club sandwiches.

Service Speed

Several reviews highlighted the fast service, with many customers noting the 'freaky fast' delivery and quick preparation times.

Staff Attitude

While many reviews mentioned friendly and helpful staff, there were also complaints about rude service and poor customer interaction in some instances.

Cleanliness

The restaurant was generally described as clean, although some customers noted issues with the dining area being dirty or unkempt.

Delivery Issues

Multiple customers reported slow delivery times and missing items from their orders, indicating a need for improvement in delivery service.
  • JL
    Jaren Liston
    Dec 8, 2025
    5.0
    Was t going to eat at last place… Came to Jimmy John’s and man my turkey sub was the pick up I needed.
  • TW
    Travis Workman
    Dec 5, 2025
    1.0
    This place DARES to call its self a JJs. Horrible franchise I hope. Very VERY rude staff I waited an hour for an order for GrubHub, paid for parking, then they tell me they gave it out by accident and refused to remake it. I spend my money doing this on Jimmy John's, so now I don't. You all also lost me as a 1099 driver and a customer today. Doesn't mean much but I would rather tell my clients whom ive but relationships yall to CHEAP to remake a sandwich and a medium drink!
  • CW
    Cathy Wallace
    Nov 13, 2025
    5.0
    If you are looking for the proper ingredient to bread ratio so that you can taste every ingredient of the sandwich, this Jimmy John's is for you-best sandwich making in Wv!
  • DR
    D R
    Oct 13, 2025
    5.0
    Food was good and no issues. Service was slightly slower than I'm used to at JJs but still got the food after about 5 min. People were friendly. Got the spicy chicken wrap.
  • TW
    Ty Work
    Oct 1, 2025
    5.0
    I come to this location periodically. Today I tried the toasted Italian Club sandwich. It was without a doubt the best Jimmy Johns sandwich I have ever had. You hit a Home Run with this one JJ.