Location.com logo
Brand Certified

Jimmy John's

4.2
(249 reviews)

Business Details

32 Capital St, Charleston, WV
25301, United States
(304) 720-3000

About

Sandwich Restaurant

Location

Jimmy John's
32 Capital St, Charleston, WV
25301, United States

Hours

Reviews

4.2
249 reviews
5 stars
151
4 stars
47
3 stars
22
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the freshness and taste of the sandwiches, there were complaints about food safety and quality, including instances of food poisoning and stale ingredients.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and mistakes with orders, leading to customer dissatisfaction.

Delivery Speed

Customers reported inconsistent delivery times, with some experiencing delays and missing items, contrasting with the brand's promise of 'freaky fast' service.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.

Positive Experiences

Despite the issues, many customers expressed satisfaction with the overall experience, citing friendly staff and enjoyable meals.
  • KH
    Kate Honaker
    Feb 14, 2026
    1.0
    I got food poisoning from eating here. I was gagging and throwing up after eating here. My and two friends all got the toasted chicken bacon ranch wrap and two of us got lettuce and the other did not. Me and the other girl who got lettuce were not feeling well after eating. I guess something was up with the lettuce.
  • BR
    Bobbie Rush
    Jan 26, 2026
    1.0
    My food wasn’t made right called ask for manger she was very rude and disrespectful, I’m allergic to tomatoes and made sure it was on my order not to put them on my food , she said where it was an online order she was doing nothing and hung up the phone rude and disrespectful she doesn’t know what customer services, especially when the mistake was on their side
  • YA
    Yunus Arda
    Jan 19, 2026
    5.0
    Perfect spot for a nice evening out.
  • JL
    Jaren Liston
    Dec 8, 2025
    5.0
    Was t going to eat at last place… Came to Jimmy John’s and man my turkey sub was the pick up I needed.
  • TW
    Travis Workman
    Dec 5, 2025
    1.0
    This place DARES to call its self a JJs. Horrible franchise I hope. Very VERY rude staff I waited an hour for an order for GrubHub, paid for parking, then they tell me they gave it out by accident and refused to remake it. I spend my money doing this on Jimmy John's, so now I don't. You all also lost me as a 1099 driver and a customer today. Doesn't mean much but I would rather tell my clients whom ive but relationships yall to CHEAP to remake a sandwich and a medium drink!

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others