Five Guys

4.3
882 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 112 Rhl Blvd in Charleston is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
112 Rhl Blvd, Charleston, WV
25309, United States

Hours

Reviews

4.3
882 reviews
5 stars
545
4 stars
179
3 stars
87
2 stars
40
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in preparation.

Pricing

Many reviews highlighted the high prices, with several customers feeling that the cost did not match the quality of the food.

Service Issues

There were multiple complaints about poor customer service, including long wait times and staff indifference, which negatively impacted the dining experience.

Cleanliness

Several customers reported issues with cleanliness in the dining area and restrooms, suggesting a need for better maintenance.

Overall Experience

While many customers enjoyed their meals, the combination of high prices and service issues led to mixed overall experiences.
  • MS
    Michele Summerville
    2 days ago
    5.0
    Even tho I'm a Teacher now, I've worked in plenty of fast food restaurants and you can't help but notice things regular customers wouldn't notice, like the wipe marks on their vents that shows they've been cleaned. Hair nets, gloves, a clean board for sandwich making etc. very clean establishment with high quality burgers. They were extremely busy and I got my order fast. I also ordered a burger with no bun, wrapped in lettuce and the worker asked if it was an allergy or a personal preference... Most places wouldn't ask that, so that was good also.
  • MK
    Michael Kordusky
    Dec 21, 2025
    5.0
    C'mon... It's five guys... Of course it's delicious.
  • FV
    Faith VS
    Oct 18, 2025
    5.0
    Fresh an hot!
  • BS
    Bekah Shaffer
    Oct 13, 2025
    5.0
    Was great
  • HC
    Hugo Eduardo Perez Cruz
    Oct 6, 2025
    3.0
    Muy buena comida, pésimo servicio. Mi primera vez en five guys y solicite recomendaciones de hamburguesas o como funciona el sistema de five guys por ser mi primera vez y me contestaron "tenemos hamburguesas", y no me quisieron explicar de que tipo de hamburguesas o como pedir.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.