Customers frequently reported extremely slow service, both for dine-in and takeout orders, often waiting well beyond expected times.
Food Quality
The quality of food was inconsistent, with many complaints about overcooked, dry wings and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, including unhelpful staff and management, as well as rude interactions.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Atmosphere
While some enjoyed the atmosphere for sports viewing, others found it loud and chaotic, detracting from their dining experience.
RW
Richard Workman
Nov 17, 2025
2.0
I wanted good boneless wings and haven’t had them in awhile so I thought if the place whose name gets a lot of positive feedback and I was disappointed they wings were over cooked maybe even cooked a couple times over and were so hard to chew it felt like I scooped a handful of gravel into my mouth sauces were great but I have to say I was not impressed at all it’s not cool to spend the tiny bit of money you may earn to eat out once every three months and no one in the house can even chew it and end up wasting every bit of it I ain’t got it to do won’t be going there again hate that I have to even express such a negative review I really do ..
MR
Michael Ramsey
Nov 4, 2025
1.0
I don’t know how Buffalo Wild Wings is in business. The worst wings ever. It’s like chewing wooden match sticks. You could break a windshield with one of these. WINGS is in your name! How can you screw this up more?
ST
Stephanie Toler
Oct 30, 2025
1.0
We ordered for pickup. Stated it would be ready by 6:10pm. Im just now leaving with food at 6:53pm. Servers had no idea what was going on or how long it would be. I literally asked them to check to make sure they hadn't given it the wrong person. They offered no help.
MJ
Melissa Jackson
Oct 12, 2025
1.0
Terrible restaurant & customer service, DO BETTER! Will go to Crosslanes from now on. Waited over 18 minutes on hold to let them know my order was wrong after picking it up(showed up to the restaurant still on hold), my mistake for not checking & trusting them, however this mom is tired after the weekend I’ve had and over people not doing their jobs!!!!!
TK
Thomas King
Sep 22, 2025
4.0
While visiting West Virginia my wife and I stopped in this Buffalo Wild Wings restaurant to meet up with family and friends for dinner. There were five of us in the group. This was our first time at this Buffalo Wild Wings in WV. Our waitress was a beautiful young lady who was very kind, polite, and charming. She returned to our table several times to see if we needed anything. I didn't get her name but, she had a small nose ring and was working at 7pm on 9/15/25
Thank You So Much, We Had a Great Experience!
Frequently Asked Questions About Buffalo Wild Wings
What type of cuisine does Buffalo Wild Wings in Charleston, WV specialize in?
Buffalo Wild Wings in Charleston specializes in award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings at 2501 Mountaineer Blvd?
The restaurant is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and open until midnight on Fridays and Saturdays.
Where is the Buffalo Wild Wings located in Charleston, WV?
It is located at 2501 Mountaineer Blvd, Charleston, WV 25309, USA.
Can I find Buffalo Wild Wings on social media or online?
Yes, Buffalo Wild Wings in Charleston is available on Facebook and online through their official website and multiple online platforms like Yelp and Google.
What kind of establishment is Buffalo Wild Wings categorised as?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
How can I contact Buffalo Wild Wings in Charleston?
You can reach Buffalo Wild Wings in Charleston by phone at +1 304-744-0801.
Are there any other dining options near Buffalo Wild Wings on Mountaineer Blvd?
Yes, nearby dining options include Famous Dave's (barbecue restaurant), Chick-fil-A (fast food chicken restaurant), Panera Bread (cafe and sandwich shop), Taco Bell (Mexican fast food), McDonald's (burger restaurant), and Penn Station East Coast Subs (sandwich shop).
Which nearby places can help with errands or shopping when visiting Buffalo Wild Wings?
Nearby you can find Southridge shopping center, Dollar Tree discount store, Rent-A-Center for furniture rental, and Rebel Convenience Stores for quick shopping needs.
Where can customers fuel up if they are visiting Buffalo Wild Wings in Charleston?
Customers can fuel their vehicles at nearby gas stations Speedway and another Speedway location near Buffalo Wild Wings.
Are there any entertainment or wellness venues close to Buffalo Wild Wings?
Yes, nearby venues include The India Center music and cultural venue, Lovely Nails & Spa, Majestic Day Spa WV - Southridge, LeGrand Hair Salon, and Studio S Salon for beauty and wellness.