Buffalo Wild Wings

3.8
981 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
2501 Mountaineer Blvd, Charleston, WV
25309, United States

Hours

Reviews

3.8
981 reviews
5 stars
443
4 stars
218
3 stars
113
2 stars
70
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, both for dine-in and takeout orders, often waiting well beyond expected times.

Food Quality

The quality of food was inconsistent, with many complaints about overcooked, dry wings and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service, including unhelpful staff and management, as well as rude interactions.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Atmosphere

While some enjoyed the atmosphere for sports viewing, others found it loud and chaotic, detracting from their dining experience.
  • RW
    Richard Workman
    Nov 17, 2025
    2.0
    I wanted good boneless wings and haven’t had them in awhile so I thought if the place whose name gets a lot of positive feedback and I was disappointed they wings were over cooked maybe even cooked a couple times over and were so hard to chew it felt like I scooped a handful of gravel into my mouth sauces were great but I have to say I was not impressed at all it’s not cool to spend the tiny bit of money you may earn to eat out once every three months and no one in the house can even chew it and end up wasting every bit of it I ain’t got it to do won’t be going there again hate that I have to even express such a negative review I really do ..
  • MR
    Michael Ramsey
    Nov 4, 2025
    1.0
    I don’t know how Buffalo Wild Wings is in business. The worst wings ever. It’s like chewing wooden match sticks. You could break a windshield with one of these. WINGS is in your name! How can you screw this up more?
  • ST
    Stephanie Toler
    Oct 30, 2025
    1.0
    We ordered for pickup. Stated it would be ready by 6:10pm. Im just now leaving with food at 6:53pm. Servers had no idea what was going on or how long it would be. I literally asked them to check to make sure they hadn't given it the wrong person. They offered no help.
  • MJ
    Melissa Jackson
    Oct 12, 2025
    1.0
    Terrible restaurant & customer service, DO BETTER! Will go to Crosslanes from now on. Waited over 18 minutes on hold to let them know my order was wrong after picking it up(showed up to the restaurant still on hold), my mistake for not checking & trusting them, however this mom is tired after the weekend I’ve had and over people not doing their jobs!!!!!
  • TK
    Thomas King
    Sep 22, 2025
    4.0
    While visiting West Virginia my wife and I stopped in this Buffalo Wild Wings restaurant to meet up with family and friends for dinner. There were five of us in the group. This was our first time at this Buffalo Wild Wings in WV. Our waitress was a beautiful young lady who was very kind, polite, and charming. She returned to our table several times to see if we needed anything. I didn't get her name but, she had a small nose ring and was working at 7pm on 9/15/25 Thank You So Much, We Had a Great Experience!

Frequently Asked Questions About Buffalo Wild Wings

What type of cuisine does Buffalo Wild Wings in Charleston, WV specialize in?

Buffalo Wild Wings in Charleston specializes in award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.

What are the operating hours of Buffalo Wild Wings at 2501 Mountaineer Blvd?

The restaurant is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and open until midnight on Fridays and Saturdays.