Arby's

4.1
878 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
105 Rhl Blvd, Charleston, WV
25309, United States

Hours

Reviews

4.1
878 reviews
5 stars
411
4 stars
264
3 stars
128
2 stars
37
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the roast beef and curly fries, but there were complaints about food being cold, poorly prepared, or incorrect orders.

Service Issues

Many reviews highlighted slow service, staff inattentiveness, and errors in orders, with some customers expressing frustration over long waits and lack of acknowledgment.

Cleanliness and Atmosphere

While some customers noted cleanliness and a pleasant atmosphere, others reported issues like sticky floors and employees socializing instead of attending to customers.

Pricing Concerns

Several customers felt that the prices were high for fast food, with some expressing disappointment over the value received for the cost.
  • JW
    Jeff Waddell
    2 days ago
    1.0
    Got 2 fish sandwiches from the drive thru. Be sure and check what you get before you leave. I do believe my sandwiches had been sitting under the heat lamp for a few hours. Fish was dry and hard. Won’t be going back here for awhile.
  • BC
    Bryan Cheshire
    Dec 27, 2025
    3.0
    Fries way to little for price and cold...roast beef not hot
  • DW
    Doug Walker
    Nov 21, 2025
    5.0
    Always the best roast beef and curly fries
  • CR
    Clint Reed
    Oct 16, 2025
    1.0
    Just tried to stop in for lunch. The drive through line was backed up so I went in to the counter. Who I think was a manager, left me standing there on crutches for about ten minutes. Not only that, she kept walking up to the register and starting to act like she was about to take my order, then in a very frustrated tone, would say “hold on please,” and walk away. Every time she walked away she appeared to be doing some petty conflict resolution stuff with a coworker. She was crazy persistent with it too. Totally ignored all the customers building up in line to ReSoLve HeR cOnFLicT. Then another employee who’d noticed I’d been standing there on crutches for a long time tried to take my order and she stopped him and said, “ I didn’t take his order for a reason, we’re too backed up.” Gross experience.
  • JT
    Jeremy Thompson
    Sep 30, 2025
    5.0
    Always good food.