Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
831 reviews
5 stars
319
4 stars
232
3 stars
144
2 stars
42
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, slow service, and incorrect orders, leading to frustration.
Food Quality
While some customers enjoyed fresh and hot food, many others received cold or improperly prepared items.
Inconsistent Experience
The quality of service and food varied significantly, with some visits praised while others were criticized.
Management Concerns
Several reviews highlighted poor management and lack of accountability, affecting overall customer satisfaction.
- JBJon Brau2 days ago1.0If your excited to upgrade your combo only to pull away and find that your missing items 99% of the time then you've come to the right place! Your almost guaranteed to be missing a sauce, fry, or entire sandwich. Only fun in it is guessing which item they won't include! I'd say it's an accident... But at the rate it happens it must be intentional. A little game of sorts, play at your own risk.
- HWholly weeseDec 14, 20252.0All our food was cold and we asked for fresh and hot. Very rude woman at drive thru window
- ANAshan NalagamageDec 12, 20251.0i ordered a 10 piece combo on tuesday and the boy taking orders didn’t put down ANY sauses and at the window a little leprechaun wanted to charge me 2 dollars for 2 little sauces this is so crazy man and he was laughing of how i speak man.
- KFKat FloresNov 24, 20254.0They never remember my sauces but other than that the food is always warm and delicious.
- JOJay OrrNov 2, 20251.0Stood at the counter for over 5 mins. Multiple employees looked at us and not one said anything at all. Not even sorry for the wait, someone will be right with you. We left and went next door to McDonalds. I will never go to this Wendy's again.
Frequently Asked Questions About Wendy's
Is Charlestown #5 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 764 East Washington St. in Charles Town, WV currently open?
Yes, the Wendy's at 764 East Washington St., Charles Town, WV, is currently open and serving customers every day.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I place an order online for pickup or delivery at this Wendy's?
You can place your order online at https://order.wendys.com or through the Wendy's mobile app linked here https://apps.apple.com/us/app/wendys/id540518599.
Is delivery available from this Wendy's location?
Delivery is available where possible. Check availability by entering your address on the Wendy's app or website at https://order.wendys.com.
Can I provide feedback or contact Wendy's Charles Town location?
Yes, you can call them directly at (304) 725-1980 or reach out via Wendy's Customer Care page online or their customer satisfaction survey.
What other fast food restaurants are near Wendy's at 764 East Washington St.?
Nearby fast food restaurants include McDonald's, Popeyes Louisiana Kitchen, and Papa Johns Pizza, offering a variety of options before or after your visit to Wendy's.
Which hotels are located near this Wendy's for travelers in Charles Town?
Nearby hotels include Rodeway Inn & Suites, Knights Inn Charles Town, and Turf RV PARK, convenient for visitors looking to dine at Wendy's during their stay.
Are there any entertainment or leisure places near Wendy's in Charles Town?
Yes, Hollywood Casino is nearby, offering a great place to visit for entertainment along with your meal at Wendy's.