Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
824 reviews
5 stars
316
4 stars
231
3 stars
144
2 stars
41
1 star
92
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistent food quality reported, with some customers receiving cold or stale items, while others praised the freshness and taste.
Service Issues
Numerous complaints about slow service, rude staff, and incorrect orders, indicating a lack of proper training and management.
Customer Service
Mixed reviews on customer service; some staff were described as friendly and helpful, while others were noted for being rude and unprofessional.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
Concerns raised about cleanliness in the restaurant, with reports of dirty areas and unsanitary practices by staff.
- JOJay OrrNov 2, 20251.0Stood at the counter for over 5 mins. Multiple employees looked at us and not one said anything at all. Not even sorry for the wait, someone will be right with you. We left and went next door to McDonalds. I will never go to this Wendy's again.
- DPDallie PandaNov 1, 20252.0Service was good, but the chili was more beans than meat. The taco salad was changed?? Didn’t say on the menu Southwest Taco Salad. Very upset with the chili and salad. Won’t be ordering it again
- DADeborah AgramonteSep 27, 20255.0Although it's busy during the height of Breakfast, Lunch, and Dinner hours, I recommend those times of day due to the fact that it's becoming a common practice to serve stale fries, and other items that can be kept in warmers. I prefer my food prepared fresh, so I don't mind waiting for quality. On this visit I arrived around 7pm, my fries were inedible as the were cold and hard. I also saw them pulling the burger from a warmer and adding the extra items to it that I requested. Cheese wasn't even melted on the burger. 🫤
- MTMike TwiggSep 1, 20251.0Order a sandwich from the menu that says nothing about being offered is a single or double and only show a picture of being a double but you get a single and pay the double price
- MDMackenzie DysonAug 2, 20252.0The heavy set Hispanic woman who works front counter is straight up rude. She isn’t wearing a name tag so Idk her name. I placed a mobile order and came up to request no ice and was given ice anyways and was met with attitude when I requested my drink be replaced. This has happened multiple times now; I ignored it the first time as it was a tiny bit busy and I assumed she was flustered but it has come to my attention that she simply lacks customer service skills. I will return cause I have no issues with my food but I have had issues with this woman in particular every time I’ve been here.
Frequently Asked Questions About Wendy's
Is Charlestown #5 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Charles Town, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Charles Town, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 725-1980.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Charlestown #5 Wendy’s serve breakfast?
Yes, this Wendy’s location in Charles Town, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 764 East Washington St. in Charles Town, WV currently open?
Yes, the Wendy's at 764 East Washington St., Charles Town, WV, is currently open and serving customers every day.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I place an order online for pickup or delivery at this Wendy's?
You can place your order online at https://order.wendys.com or through the Wendy's mobile app linked here https://apps.apple.com/us/app/wendys/id540518599.
Is delivery available from this Wendy's location?
Delivery is available where possible. Check availability by entering your address on the Wendy's app or website at https://order.wendys.com.
Can I provide feedback or contact Wendy's Charles Town location?
Yes, you can call them directly at (304) 725-1980 or reach out via Wendy's Customer Care page online or their customer satisfaction survey.
What other fast food restaurants are near Wendy's at 764 East Washington St.?
Nearby fast food restaurants include McDonald's, Popeyes Louisiana Kitchen, and Papa Johns Pizza, offering a variety of options before or after your visit to Wendy's.
Which hotels are located near this Wendy's for travelers in Charles Town?
Nearby hotels include Rodeway Inn & Suites, Knights Inn Charles Town, and Turf RV PARK, convenient for visitors looking to dine at Wendy's during their stay.
Are there any entertainment or leisure places near Wendy's in Charles Town?
Yes, Hollywood Casino is nearby, offering a great place to visit for entertainment along with your meal at Wendy's.