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Wendy's

3.8
(834 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Charles Town, WV we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Charles Town, WV hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
764 East Washington St., Charles Town, WV
25414, United States

Hours

Reviews

3.8
834 reviews
5 stars
321
4 stars
232
3 stars
144
2 stars
42
1 star
95

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about missing items and incorrect orders, particularly sauces and sides.

Service Quality

Mixed reviews on service; some customers experienced rude staff and long wait times, while others praised friendly and efficient service.

Food Quality

Inconsistent food quality reported, with some customers receiving cold or overcooked items, while others enjoyed fresh and hot meals.

Management Issues

Negative feedback regarding management's handling of customer complaints and overall staff training.
  • JS
    Justin Sisk
    2 days ago
    1.0
    I didn't even order I was trying to use the bathroom and they tried to tell me there's a time limit and kept harassing me and they are very rude I wouldn't visit this location it's a total joke honestly
  • RJ
    Richard Johnson
    Feb 12, 2026
    1.0
    They started charging for sauces. So if you go through the drive thru you'll have to not only go around at least one extra time due to inaccuracy of your order and them forgetting the sauces, you'll have to pay for the ones theyll ultimately forget.
  • JD
    Jorel DeLeon
    Jan 16, 2026
    5.0
    It was a good stop. Good was good.
  • JB
    Jon Brau
    Jan 11, 2026
    1.0
    If your excited to upgrade your combo only to pull away and find that your missing items 99% of the time then you've come to the right place! Your almost guaranteed to be missing a sauce, fry, or entire sandwich. Only fun in it is guessing which item they won't include! I'd say it's an accident... But at the rate it happens it must be intentional. A little game of sorts, play at your own risk.
  • AN
    Ashan Nalagamage
    Dec 12, 2025
    1.0
    i ordered a 10 piece combo on tuesday and the boy taking orders didn’t put down ANY sauses and at the window a little leprechaun wanted to charge me 2 dollars for 2 little sauces this is so crazy man and he was laughing of how i speak man.

Frequently Asked Questions About Wendy's

Is Charlestown #5 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 764 East Washington St. in Charles Town, WV currently open?

Yes, the Wendy's at 764 East Washington St., Charles Town, WV, is currently open and serving customers every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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