Papa Johns Pizza

3.9
174 reviews
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Business Details

769 E WASHINGTON ST, Charles Town, WV
25414, United States
(304) 728-7272
https://locations.papajohns.com/united-states/wv/25414/charles-town/769-e-washington-st?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Charles Town, WV, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charles Town pizza for any occasion. Call us for pizza delivery in Charles Town or stop by 769 E WASHINGTON ST for carryout to order the best pizza in Charles Town, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
769 E WASHINGTON ST, Charles Town, WV
25414, United States

Hours

Reviews

3.9
174 reviews
5 stars
87
4 stars
36
3 stars
14
2 stars
12
1 star
25

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some praising the pizza while others complained about cold, overcooked, or incorrect orders.

Customer Service

Mixed reviews on customer service; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and poor handling of issues.

Delivery Issues

Several customers experienced problems with delivery, including long wait times, incorrect deliveries, and lack of communication from drivers.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect toppings.

Staff Performance

Certain employees received high praise for their efficiency and professionalism, while others were noted for poor service and lack of attention.
  • TB
    T B
    Nov 3, 2025
    5.0
    Received my delivery 15 minutes sooner than expected, so I'm happy with service, no complaints!
  • AW
    Amir Waheed
    Oct 31, 2025
    4.0
    Always good experience
  • BL
    Brian L'Heureux
    Oct 17, 2025
    1.0
    I don’t get papa John’s where I live so when I get a chance I order it and today was the worst I’ve ever had from them. It was cold wings and cold pizza and my daughter lives 6 minutes away.
  • CJ
    Cory Lynn Jackson
    Oct 17, 2025
    5.0
    I just picked up a DoorDash for a customer. Angel was working. She was amazing efficient fast, timely kind friendly she needs a raise.!!! Because there have never been A time that I was in and out of that store on a Friday night as fast as I was today, good job angel. Keep up the good work.
  • DG
    Daniel Glascock
    Sep 11, 2025
    5.0
    Spite being by her self Manger Chelsea having to make dough to order still managed to have my order of 3 items finish by the suggested time from the app. When picking the order up I was greeted with a smile and joking laughter. Honestly we need more fast food and other local employees like her. I am thankful for her professionalism.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Charles Town, WV?

Delivery is available Monday through Thursday from 10:30 AM to 11:00 PM, Friday and Saturday from 10:30 AM to 11:30 PM, and Sunday from 10:30 AM to 11:00 PM.

Can I order carryout from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout is available daily from 10:30 AM to 10:30 PM.