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Papa Johns Pizza

3.8
(181 reviews)

Business Details

769 E WASHINGTON ST, Charles Town, WV
25414, United States
(304) 728-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Charles Town, WV, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charles Town pizza for any occasion. Call us for pizza delivery in Charles Town or stop by 769 E WASHINGTON ST for carryout to order the best pizza in Charles Town, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
769 E WASHINGTON ST, Charles Town, WV
25414, United States

Hours

Reviews

3.8
181 reviews
5 stars
89
4 stars
38
3 stars
14
2 stars
13
1 star
27

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong toppings.

Delivery Issues

Customers experienced long wait times for delivery, with some orders arriving cold or incomplete.

Customer Service

While some staff were praised for their helpfulness and professionalism, others received complaints about rudeness and poor management.

Food Quality

The quality of the pizza was inconsistent, with some customers enjoying it while others found it overcooked or lacking in toppings.
  • AK
    andrew kemp
    3 days ago
    2.0
    Average pizza that you would expect from a Papa John’s, however the delivery service is terrible. The last two times we ordered pizza it took an hour and a half to get it delivered. Not sure what happened to this place but it’s struggling.
  • SS
    Shiela Strothers
    Feb 23, 2026
    5.0
    We’ve been buying pizza from Papa John’s since we moved to the area three years ago. Aside from Papa John’s, there are also few pizza places in town, and we always had a hard time deciding where to order. So we bought one pepperoni pizza from six nearby pizza places and did a taste test — and Papa John’s came out on top. Their pizza is a bit pricey, but if you download their app or subscribe to their emails, they almost always have promo codes. They also give you credits when you buy two or more pizzas. Also take note if you choose carryout, you sometimes have to wait because the pickup time isn’t accurate, and depending on how busy they are, you may end up waiting longer. But the food is worth the wait.
  • WH
    William Hicks
    Feb 17, 2026
    5.0
    Angel, who help me change somethings on my order was very helpful. She had a great attitude and was positive all at the same time being down to earth. Thanks and Yah(God) Bless!
  • JJ
    JackRedMonster
    Feb 15, 2026
    4.0
    Not a bad PJ's all things considered
  • LZ
    Lynn Zabel
    Dec 8, 2025
    1.0
    Ordered 2 different pizzas. Ended up both were the same. This is the 3rd time in a row that this particular Pizza John has messed up our order. I don't know what is happening over there because I have ordered from them for years with zero problems. This past year its been terrible service. 3 strikes, you are out!!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Charles Town, WV?

Delivery is available Monday through Thursday from 10:30 AM to 11:00 PM, Friday and Saturday from 10:30 AM to 11:30 PM, and Sunday from 10:30 AM to 11:00 PM.

Can I order carryout from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout is available daily from 10:30 AM to 10:30 PM.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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