McDonald's

3.3
1192 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
732 E Washington St, Charles Town, WV
25414, United States

Hours

Reviews

3.3
1,192 reviews
5 stars
358
4 stars
269
3 stars
232
2 stars
90
1 star
243

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported consistently poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned unsatisfactory food quality, including cold, stale, or improperly prepared items.

Cleanliness

Customers frequently noted that the restaurant was dirty, with overflowing trash cans and unclean dining areas.

Customer Experience

Several patrons expressed frustration with the overall customer experience, citing lack of attention from staff and poor management.
  • 22
    2ctheocean
    Dec 25, 2025
    1.0
    Imagine thinking that forcing the door dashers into your already out onto the street drive through line is a good idea and will lead to hapoy customers. Soggy burgers and poor service all around.
  • CA
    Chloe Alvarez
    Dec 21, 2025
    1.0
    This McDonald’s is the worse Ive ever been to the place is okay but the service is terrible. You guys need better service i have been waiting for my curbside pickup and i was in a rusg and i had to go inside because it take a long time and they still got my order wrong so i left.
  • CR
    Cristy Rutherford
    Dec 21, 2025
    2.0
    Every.Single.Time!! My order is wrong. Made it out to grab breakfast to go this morning, and, like a dummy, I didn’t actually open the wrappers to check before I drove off. I ordered a Sausage, Egg, and Cheese McMuffin with hash brown and tea, and a Sausage, Egg, and Cheese biscuit with hash brown and tea. First, the 2 teas were all concentrate—you know, that dark cloudy color—but no big deal because I can water those down at home. I got the 2 hashbrowns👏🏻👏🏻, no McMuffin at all. Instead, I received 1 biscuit with sausage only, and 1 biscuit with the yellow folded egg only. They had 2 people working the 1st window, and 3 people working the 2nd window, and still both meals were wrong. Oh, and, of course, no going back to fix it because breakfast is over. I tried calling, as I always do, and the mailbox is not accepting messages, as it never does. Hopefully, showing the manager this review with the date and timestamp will allow me to get part of my money back, or at least replacement sandwiches, the next time I can make it there before breakfast is over.🤦‍♀️
  • AB
    Andres Brumbaugh
    Dec 15, 2025
    1.0
    This place robs door dash customers!!! Do not door dash food with this place. Twice they stole money from me. I ordered 8pies 2 doubles cheeseburgers 2 regular cheeseburgers and two drinks for a total of 40$...I got 2pies, 2 double cheeseburgers, 1 cheeseburgers and 2 drinks. They wont answer their phones and they wont fix their mistakes. The first time this happened I wrote it off as they may of been busy, this time im sure they are stealing money from their door dash customers. My bag was sealed when the dasher gave it to me. I see the order ticket where they marked off everything and their initials were JV. Please, I hope this helps someone else not feel how I feel right now...robbed.
  • AC
    Andrew Creager
    Dec 14, 2025
    1.0
    When I Ordered Breakfast on the Mobile App 10:47am and they Don’t Stop Serving Breakfast till 11:00 they will Charge Your Card and They Won’t Make Your Order Then they ask where was you when you put the order in like that has something to do with it! The app accepted my order and charged my card and gave me a code to give it the drive-through I live 2 min away I arrived 10 min before 11:00 just to be told, sorry we don’t have your order. We no longer are serving breakfast when I asked OK well I need my money back because you guys charge my card they told me sorry call customer service. Have a good day.! This place has the shittiest workers I’ve ever seen in any fast food place. Their attitudes are horrible. It’s unreal.! what happened to genuine customer service! A simple I am so sorry, sir. This is what happened. Let me show you how to get a refund.

Frequently Asked Questions About McDonald's

What are McDonald's store hours at 732 E Washington St, Charles Town, WV?

McDonald's in Charles Town is open daily from 6:00 AM to 10:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru operates Monday to Thursday from 6:00 AM to 1:00 AM, Friday and Saturday until 2:00 AM, and Sunday from 6:00 AM to 1:00 AM.