Brand Certified
McDonald's
3.3(1168 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
732 E Washington St, Charles Town, WV
25414, United States
Certified by McDonald's • Mar 01, 2026
(304) 725-3040
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,168 reviews
5 stars
348
4 stars
266
3 stars
227
2 stars
87
1 star
240
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, long wait times, and frequent order mistakes.
Staff Attitude
Numerous reviews highlighted rude or unhelpful staff, with some customers feeling disrespected.
Food Quality
Several customers noted that food was often cold, stale, or not fresh, leading to dissatisfaction.
Cleanliness
Multiple reviews mentioned dirty dining areas and overflowing trash, impacting the overall experience.
- RTRobert TennantFeb 18, 20264.0Clean, fast, and friendly.... one of the better McDonald's.
- TTTim TourmanFeb 17, 20264.0Never had any problems with this McDonald’s in Charles Town. Usually just use drive through. Food always hot. Service quick unless super busy which is to be expected. Employees usually welcoming
- JDJohn DoeFeb 16, 20261.0Slowest McDonalds in the area. Took 45 minutes for a mobile order to be ready, had to walk to the counter to get it. Plus, they forgot an item. There were other people there waiting 30min + for their items. The workers here don't care, don't have a sense of urgency, and need training asap. Hope management fixes this location.
- BMBrianna McdonaldFeb 12, 20265.0I come to this McDonalds alll the time & tonight I had some of the BEST service through the drive thru, it was in fact so good I just had to make a review to tell someone haha. I don’t know her name but the manager tonight 2/12/26 was ON POINT! She was very kind with every order despite being a bit busy. Not to mention all of our food was Hot and Correct!! The young man at the drive thru window was also very pleasant. A+ for the crew y’all had tonight!!
- KSKatie SJan 26, 20265.0Today we came in and they were extremely under staffed, we completely get it because of the snow. doordashers everywhere, one lady picked up 7 bags for doordash. Crazy!! They’re working this hard with only 4 employees!! I would like to mention Patricia! She was sooo sweet and so understanding and made sure we all set and okay! Thank you Patricia for being so kind and understanding, your smile was radiating joy.
Frequently Asked Questions About McDonald's
What are McDonald's store hours at 732 E Washington St, Charles Town, WV?
McDonald's in Charles Town is open daily from 6:00 AM to 10:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru operates Monday to Thursday from 6:00 AM to 1:00 AM, Friday and Saturday until 2:00 AM, and Sunday from 6:00 AM to 1:00 AM.
What are the delivery hours for this McDonald's?
Delivery is available daily from 7:00 AM; it closes at 12:45 AM Monday to Wednesday and Sunday, and at 1:50 AM Thursday through Saturday.
Can I order McDonald's for curbside pickup?
Yes, McDonald's offers curbside pickup service at this location.
Which payment methods does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online or via mobile apps?
You can order through the McDonald's App available on iOS and Android, or online via their delivery URL.
Which nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Wendy's, Papa John's Pizza, Popeyes Louisiana Kitchen, and KFC.
What hotels are located near McDonald's at 732 E Washington St?
Nearby hotels include Knights Inn Charles Town, Rodeway Inn & Suites, Turf RV PARK, Travelodge by Wyndham Charles Town/Harpers Ferry, and Days Inn by Wyndham Charles Town/Harpers Ferry.
Are there any entertainment venues close to McDonald's in Charles Town?
Yes, Hollywood Casino and Turf's Winners Circle Lounge are nearby entertainment and dining options you might enjoy before or after your visit to McDonald's.
What services does McDonald's offer at this location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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