McDonald's

3.4
1181 reviews
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Business Details

732 E Washington St, Charles Town, WV
25414, United States
(304) 725-3040
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
732 E Washington St, Charles Town, WV
25414, United States

Hours

Reviews

3.4
1,181 reviews
5 stars
356
4 stars
268
3 stars
232
2 stars
89
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Freshness

There were mixed reviews on food quality, with some customers receiving fresh items while others complained about cold or stale food.

Cleanliness

Several customers noted cleanliness issues, particularly in dining areas and bathrooms.

Staff Attitude

Numerous reviews mentioned unprofessional behavior from staff, including lack of courtesy and poor customer service.
  • KV
    Kristen Vale
    Nov 15, 2025
    1.0
    90% of the time, order is wrong and/or we have items missing. Then going in store to clarify and try to get our order corrected, they still get it wrong. I don’t ever really leave reviews, but it’s to the point of ridiculousness, and extremely excessive with this location every. Single. Time.
  • BR
    Brian Ringel
    Nov 12, 2025
    2.0
    Worst run McDonald's I've been to. 2 weeks ago they didnt give me the apple pies I ordered. Today I ordered on the app and had to sit in the drive thru for 15 minutes at the 3rd pick up window. They sent 4 other cars to spots to pick up there stuff while I sat there. They are trying to make their pick up times good while people sit there and still wait. They didnt give the apples in my 2 kids meals and didnt give any bbq sauce for the order.
  • JF
    joshua forsyth
    Nov 7, 2025
    3.0
    Fast service
  • MN
    Marc Nicklas
    Oct 14, 2025
    5.0
    It’s not five-star cuisine, but this McDonald’s is consistently solid. I ordered through the drive-thru and ended up with a Big Mac instead of chicken nuggets, but the team handled it quickly when I went inside. The staff are always friendly, and they usually have fresh fries — which makes all the difference. One small mix-up doesn’t take away from the good service and overall reliable experience.
  • JM
    Jessica Murphy
    Oct 14, 2025
    4.0
    I always do mobile ordering because if you wait on someone to take your order you could be standing for a while, they tend to ignore customers.
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Frequently Asked Questions About McDonald's

What are McDonald's store hours at 732 E Washington St, Charles Town, WV?

McDonald's in Charles Town is open daily from 6:00 AM to 10:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru operates Monday to Thursday from 6:00 AM to 1:00 AM, Friday and Saturday until 2:00 AM, and Sunday from 6:00 AM to 1:00 AM.