Brand Certified
Arby's
3.9(312 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
490-102 Euclid Avenue, Charles Town, WV
25438, United States
Certified by Arby's • Mar 01, 2026
(681) 252-4396
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/wv/charles-town/490-102-euclid-avenue/store-8794
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.9
312 reviews
5 stars
155
4 stars
73
3 stars
33
2 stars
11
1 star
40
What are people saying?
AI-generated from recent customer reviews
Food Quality
Several customers reported issues with food quality, including cold, poorly prepared, or inedible items, while others praised specific menu items like the French dip and roast beef sandwiches.
Service Issues
Many reviews highlighted inconsistent service, with complaints about slow service, incorrect orders, and unprofessional behavior from staff.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions in the kitchen and dining area.
Staff Friendliness
While some customers appreciated the friendly and helpful staff, others experienced rudeness or dismissive attitudes from employees.
- TWTowanda WilkinsJan 17, 20263.0They were out of certain items
- KWKerry WilliamsJan 4, 20264.0It was Arby's. I used the drive thru.
- NVNichole VDec 7, 20251.0If you walked inside verses going through the drive through, you’d decide not to eat here. We ordered through the drive through and then had to go back in because we forgot something. The kitchen was a mess and the staff (while kind) was testing food with their bare hands. One gentleman only used one glove/hand to prepare food which explains why the food was super sloppy. Our tummies haven’t recovered yet. Wouldn’t recommend.
- MWMike WaltersNov 27, 20251.0I always considered Arby's a step up from most other fast food establishments, but not anymore. I work evenings and stopped by their drive thru and ordered their beef nugget mac and cheese to have for my lunch later that evening. when I opened up my lunch later I found six pieces of charcoal, beef chunks as black as could be, dry as a bone totally inedible. What could I do? nothing, I was at work. Threw it away, forgot to take a picture to back up my claim. Totally disgusted that another human being decided that this was ok to serve, something they would not eat themselves. Where is the food service training? Typical of the younger generation, that cannot even say thank you, that sometimes just hand you the bag with out a spoken word.
- MDMelissa DennisonNov 8, 20255.0Very Nice staff they helped dad to the table with his food.
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website