McDonald's

3.6
1413 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
28 Morgan Square, Berkeley Springs, WV
25411, United States

Hours

Reviews

3.6
1,413 reviews
5 stars
474
4 stars
352
3 stars
285
2 stars
119
1 star
183

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

While some reviews praised the friendly and accommodating staff, others noted poor service and long wait times.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value for money.
  • ND
    nancy draina
    1 day ago
    4.0
    In and out order. On the run. All in all in 10 minutes. Filet of fish, med. Coke
  • KC
    Kevin Campbell
    1 day ago
    2.0
    Ordered a quarter pounder with cheese and bacon with no onions. Looked like they doubled the onions. Chicken nuggets for the dog that weren't even in the box and buffalo chicken sandwich that was just thrown together.
  • MH
    Michael Hynes
    Nov 6, 2025
    1.0
    Avoid this place if you are keto or buy burger patties for your dog. They charge $3.09 for one patty. The franchisee is a rip off artist. Go elsewhere.
  • CB
    CC Barron
    Oct 28, 2025
    3.0
    This location is typically better than most others, however, there are times when what I order isn't available. Placing a mobile order can be tricky for this company. Some locations do not have or offer what you find online. For this particular visit, I ordered a meal and paid extra for a large drink. When I arrived to the pick-up window, the employee informs me that they are out of the specific drink I requested. This was unfortunate because it's the primary reason for stopping. I refused any other drink and it was left at that, no further reimbursement or compensation for neglecting to have what I wanted. After driving away, I find that my sandwich was not properly made. I paid for bacon on the sandwich, again paying extra, and did not receive what I wanted. I added nuggets to the order to take home, only to find a ton of napkins in the bag and no dipping sauce. Checking the receipt, these things were requested. Mildly disappointing due to being away from home and on the go. 😞 I will reiterate that this store tends to be better than most others in the vicinity, and that ride can be substantial based on proximity. The employees, for the most part, are pleasant even though there are those who bring down the experience from time to time. This visit was decent in that regard, outside of the person handling the food a bit unfamiliar with how to rectify the situation. The order taker, is someone I find usually doing this job, is extremely pleasant. Sadly, food has become overly expensive and attention to detail is important for those of us on the road.
  • KB
    kathy ball
    Oct 23, 2025
    1.0
    The inside of my bun was molded. I got a fish sandwich and had to open it up to put the fish in the middle of the bun

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Berkeley Springs, WV?

McDonald's in Berkeley Springs is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.

When is the drive-thru at this McDonald's location open?

The drive-thru operates daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.