McDonald's

3.6
1423 reviews
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Business Details

28 Morgan Square, Berkeley Springs, WV
25411, United States
(304) 258-9540
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
28 Morgan Square, Berkeley Springs, WV
25411, United States

Hours

Reviews

3.6
1,423 reviews
5 stars
479
4 stars
352
3 stars
286
2 stars
120
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor management behavior, including yelling at employees.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or improperly prepared items, while others noted fresh and hot food.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and perceived poor value for money.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, others noted unprofessional behavior and a lack of customer service.
  • GW
    george watters
    4 days ago
    2.0
    today jan 8 2026 stopped in for 2 breakfast sandwiches english muffin egg n sausage spoke to cashier put order in at 848am. In meantime 4 sr citizens got their food im still waiting WOW total of 9 mins 45 sec i had my food!!!!!!!! Unexceptable great sandwhich but def the wait sunk the ship
  • TT
    Tiffany
    Dec 29, 2025
    3.0
    Good place most time
  • ED
    Erik Ducellier
    Dec 10, 2025
    1.0
    3.49 for a small fry....heck of a profit from a small potato. I miss the dollar menu RIP McDonald's we had a good run but you're too expensive for fast food and mid service. Wendys doesnt cut corners McDonald's does.
  • RT
    Ryan Tinsley
    Dec 9, 2025
    1.0
    Went in with a long line of people already waiting. We stood there for at least 10 minutes with nobody even coming anywhere near the counter. Not even to give us any information about the wait or what was going on. At one point I heard what I assume was the manager (woman with red hair) shout "it is was it is they will just have to wait". After the group in front of us leaves she walked up and yells something about the help leaving and that it's going to be at least 20 mins before she can get out order. Rediculous.
  • BS
    Brando Da Savage
    Nov 25, 2025
    1.0
    Food was fine. Manager on duty was screaming at employees and being incredibly toxic and rude. One employee stood up for themself, and manager told them to clock out and leave during a lunch rush. Unprofessional and needs management training.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Berkeley Springs, WV?

McDonald's in Berkeley Springs is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.

When is the drive-thru at this McDonald's location open?

The drive-thru operates daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.