Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1822 Valley Rd, Berkeley Springs, WV
25411-4806, United States
Hours
Reviews
4.0
700 reviews
5 stars
354
4 stars
174
3 stars
76
2 stars
43
1 star
53
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted ongoing cleanliness issues, including dirty tables and bathrooms.
Service Quality
Customer service experiences varied widely; some praised friendly staff while others reported rudeness and poor order accuracy.
Food Quality
Food quality was inconsistent, with several customers receiving cold or poorly prepared meals.
Order Accuracy
Many customers expressed frustration with incorrect orders and slow service, particularly in the drive-thru.
Overall Experience
While some customers enjoyed their meals and the nostalgic atmosphere, many expressed disappointment and a lack of desire to return.
- NFNigle FonesJan 5, 20265.0We love DQ And the people that work there are so kind❤️
- TFTom FedescoDec 24, 20251.0Very outdated
- PBPatti BeemanDec 20, 20251.0Our burgers was cold and disgusting. The Staff was carrying on and being loud with customers there. It was not very clean. I don't go here often this was the first time in a awhile but I will not be going back. All of us was very disappointed.
- JBJulia BDec 17, 20255.0Ordered online.. I was on a trip home.. everything was fresh and yummy.
- NDnancy drainaNov 22, 20255.0Doordashing.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Berkeley Springs?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Berkeley Springs open on holidays?
The restaurant is closed on November 27, 2025 and December 25, 2025. It operates from 10:00 AM to 8:30 PM on December 24, 2025.
What types of food and treats are served at Dairy Queen Grill & Chill?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes.
What family-friendly amenities does Dairy Queen Grill & Chill offer?
The location offers booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, and is welcoming to families and children.
Can I use drive-thru or mobile ordering services at Dairy Queen Grill & Chill?
Yes, the restaurant provides drive-thru service and supports mobile ordering with rewards through their app.
Where is Dairy Queen Grill & Chill located in Berkeley Springs?
It is located at 1822 Valley Rd, Berkeley Springs, WV 25411-4806, US.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Mythical Pizza, Bob's Big Beef Inc., Angus & Ale, and Subway, which offer various cuisines for your convenience.
What nearby places can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit the Almost Heaven Antique Clock Museum & Sales for a unique local experience or enjoy activities at the Morgan County Wellness Center nearby.
Are there any nearby services like stores or salons around Dairy Queen Grill & Chill?
Yes, nearby you'll find locations such as Sprint Store by G. E. Communications for mobile needs, Total Image Salon for beauty services, and UPS Authorized Shipping Outlet for your shipping requirements.
Does Dairy Queen Grill & Chill have an online presence for menu and ordering?
Yes, you can view menus and place orders on their website or use their mobile app for exclusive deals and mobile ordering.