Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1822 Valley Rd, Berkeley Springs, WV
25411-4806, United States
Hours
Reviews
4.1
695 reviews
5 stars
351
4 stars
174
3 stars
76
2 stars
43
1 star
51
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold or undercooked items and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff and slow service, particularly during busy times.
Cleanliness
Multiple customers noted cleanliness issues, including dirty tables and restrooms, which detracted from their dining experience.
Positive Experiences
Despite the negatives, some customers praised friendly staff and enjoyable food, particularly ice cream and certain menu items.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a need for better attention to detail.
- NDnancy draina2 days ago5.0Doordashing.
- LWLeroy WoomerOct 25, 20255.0Large portions. Better service at the drive thru. Clean and good ice cream.
- JAJodie AshwellOct 3, 20255.0Delish!
- VDvonda DidawickSep 6, 20253.0I know it was later in the evening when we stopped to get food but when you order a chicken strip basket the best part is the gravy. We order a 6 piece which had less than a half a cup of gravy. Also a 4 piece which had no gravy. The fries were under cooked and the chicken strips were dry. The bread was just horrible 🥴 The chicken strip basket use to be my favorite but no more. Fast food has went down hill so much but the prices have definitely not.
- PMPaul MoorhouseSep 5, 20255.0Reminded me of DQ when I was a kid. Very friendly staff!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Berkeley Springs?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Berkeley Springs open on holidays?
The restaurant is closed on November 27, 2025 and December 25, 2025. It operates from 10:00 AM to 8:30 PM on December 24, 2025.
What types of food and treats are served at Dairy Queen Grill & Chill?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes.
What family-friendly amenities does Dairy Queen Grill & Chill offer?
The location offers booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, and is welcoming to families and children.
Can I use drive-thru or mobile ordering services at Dairy Queen Grill & Chill?
Yes, the restaurant provides drive-thru service and supports mobile ordering with rewards through their app.
Where is Dairy Queen Grill & Chill located in Berkeley Springs?
It is located at 1822 Valley Rd, Berkeley Springs, WV 25411-4806, US.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Mythical Pizza, Bob's Big Beef Inc., Angus & Ale, and Subway, which offer various cuisines for your convenience.
What nearby places can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit the Almost Heaven Antique Clock Museum & Sales for a unique local experience or enjoy activities at the Morgan County Wellness Center nearby.
Are there any nearby services like stores or salons around Dairy Queen Grill & Chill?
Yes, nearby you'll find locations such as Sprint Store by G. E. Communications for mobile needs, Total Image Salon for beauty services, and UPS Authorized Shipping Outlet for your shipping requirements.
Does Dairy Queen Grill & Chill have an online presence for menu and ordering?
Yes, you can view menus and place orders on their website or use their mobile app for exclusive deals and mobile ordering.