Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times in both the drive-thru and inside the restaurant, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Several customers noted rude or unhelpful staff, with complaints about lack of communication and professionalism.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and overall cleanliness of the restaurant.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, old, or improperly prepared items.
AK
Adam Kuryea
Oct 10, 2025
1.0
This location treats their door dashers like garbage. I understand they need to verify we are who we say we are. I understand a lot of deliveries get stolen and that’s why they have to double check and verify. But they act like it’s a complete inconvenience to them to do so. They will intentionally make you wait as like “revenge” or something. Then the customers food ends up getting delivered cold. And the dasher ends up getting bad ratings for being late! I would say management needs to train their workers better. But unfortunately it was management that gave me a hard time for every order picked up today. It got worse every time. Please treat your dashers better. We are out here struggling to make a living just like you! And I was nothing but respectful and friendly even after being treated badly. Please do better, these days things are rough. A simple smile could literally change someone’s entire week. I understand it’s hard out here. But if doing your job is an inconvenience to you. It may be time to start handing out resumes for a new one.
JS
Jamie Stanley
Sep 19, 2025
5.0
Gotta love those mcgriddles 😋
MW
Michael Wasson
Aug 27, 2025
5.0
Mike Wasson. This is the Best McDonald's that I have been to especially in Beckley Tracey who is a manager there is very professional,courteous and it's a pleasure to go in to eat everytime.Great Burgers made everytime by their cook as well.
AH
Anna Hill
Jul 21, 2025
4.0
I'm not sure why, but no matter which location I go to, something is wrong with the Frappe machine! Come on, folks! It's summertime!
SC
slim chance
Jul 12, 2025
1.0
This was by far the worst McDonald's ever. The food took almost an hour. Then, when they didn't have something, they offered a partial refund after making us wait 45 minutes! We ended up getting a whole refund and some of what we ordered but not all. When we got there, there was 45 minutes left of breakfast before they transitioned to lunch. By the time we received the first bit of our food and not the complete order they had transitioned to lunch. Terrible customer service, no one talked to anyone there, the left hand had no idea what the right hand was doing.