Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times for orders, both in the drive-thru and inside the restaurant.
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty floors, overflowing trash, and unsanitary conditions in bathrooms.
Food Quality
Numerous customers expressed dissatisfaction with the food quality, mentioning cold items, incorrect orders, and poor preparation.
Staff Behavior
Several reviews noted rude or unhelpful staff, with some customers feeling ignored or disrespected during their visits.
Atmosphere
While the unique decor and atmosphere were praised, the overall experience was often marred by service and cleanliness issues.
AA
Aegear Ameranth
4 days ago
5.0
Cool lookkng interior.
SF
Samantha Franco
Feb 14, 2026
1.0
We stopped in during our trip to the Dells and were sadly disappointed. We ordered a iced caramel machiatto and three oreo mcflurries. The iced coffee was filled to the brim with ice. The $5 mcflurries were ice cream with a dusting of oreos on top, not even mixed in. It took 5 minutes for someone to come to the speaker to take our order and we almost drove off although the parking lot was empty. We also waited quite a while for our items to be made with an empty parking lot. Considering the cost and area I would've thought the service would be better.
JK
Jon Koelsch
Feb 13, 2026
1.0
Place was nearly empty and after 11 minutes of waiting, I couldn’t wait anymore for my food and left.
AA
Apollo
Feb 4, 2026
1.0
The food is always cold. They fill everything up halfway. It’s sad that everything is so expensive nowadays yet the portions are smaller. Manager is very rude.
LN
Larry Newman
Feb 3, 2026
3.0
Literally the second coolest McDonald's I've ever been in.
Aesthetically it's gorgeous and the place is gigantic. I bet it is packed during tourist season!
Not an employee in sight when I walked in...food is just sitting on the little area where they do mobile orders...
Pop machines had zero fizz...
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