Subway

Reviews

• KY

  KillerSpaceWolf YT

  Mar 3, 2026
  1.0
  Horrible food, horrible employees, horrible atmosphere. I ordered a simple TOASTED sandwich with 6 DOUBLE chocolate cookies, only to be given a lackluster and less-than-average quality sub and the completely wrong cookies. Sandwich was full of lettuce even though I said "less", a regular amount of black olives even though I said "more", 5 pickles even though I said "regular", and not even really toasted. The "toasted" was more like a 1 setting on the toaster for bread! Making only the very edge slightly crispy with barely any color change at all! All 6 of the cookies given were chocolate chip instead of DOUBLE chocolate, also. And don't get me started on the customer service! Made me wait 10+ minutes before even attempting to talk to me even though they looked my direction multiple times, both employees were talking to each other before even trying to acknowledge my presence, and when one of them did, I kindly said "I'm here for an online order, 3 sandwiches and 6 cookies, but I don't see it on the "online orders" rack even though it was said to be ready over 20 minutes ago", the uninterested young lady said, "Ouhhhh..." then reached behind the counter and pulled out my food handing it to me, to which I said "Thank you, have a good day", she didn't even bother saying anything back, not even a simple 'You too'! The floor was also a mess with wrappers and lots of crumbs all over the place, I couldn't tell if it was supposed to be a diner subway or a literal subway station! I highly recommend NOT coming here and if their manager sees this, to at least decently reprimand the terrible employees. (Edited to add the images as proof for the food)
• KK

  Kingseal200

  Mar 3, 2026
  1.0
  Absolutely horrible customer service, rude and haughty, very selective with which customer they'll be nice and friendly with or insensitive and uncaring with.
• TK

  Tracy Konter

  Feb 18, 2026
  2.0
  The last three times I have ordered from this location they have not had the Italian herb and cheese. It seems the only bread option they ever have is white or wheat. The last time I placed an order through the app, they gave me the wrong size sub. I should’ve checked before I left the store. I ordered a 12” but only received a 6”. I double checked my receipt just in case. It did say 12”. I called the store but no one answered so I left a voicemail. I still have not received a call back. I Also sent an email through the website and haven’t received a reply yet. It’s very disappointing.
• JH

  Jesse Hanson

  Feb 17, 2026
  5.0
  What I expect from Subway. Sandwich was good. The staff was quick, competent and professional. The restaurant was clean and we'll kept up.
• BM

  Broken MK2

  Dec 12, 2025
  1.0
  Absolutely fed up with this Subway in Whitehall. Management and staff are horrible. Lazy, slow, and always out of bread options. Italian herbs and cheese bread is always out. The staff is to lazy to make bread and prep for the day. I finally had it after today's visit. Both employees were horrible and took forever when it was completely empty. One employee was a total airhead and couldn't listen, and the other employee was lazy and snotty. The first employee walked away half way through making my sub to go talk to a friend and my sub just sat there for 3 minutes. Finally the other employee picked up where the other left off. After being a regular subway customer for 17 years, the employee said he can't make the sub the same way it's always been done. He said "I don't know how much sauce I'm allowed to put on because we are now supposed to do the sauce first, then the veggies." All because I asked to have my veggies on first and then the sauce like it's always been done. I'm sorry, but who the heck cares. Why even change the process when they can't make the sub right in the first place. Not to mention my toasted sub was cold as could be. Any other subway I go to, I never have an issue, but this one here in Whitehall is always out of bread options, never can make the subs right, and the staff is lazy and don't care about anything. I remember when the exact same sub I always get was $5 for a foot long. I never would have an issue, but now in today's age, the exact same sub is triple the price and they can never get it right. I expect to have my food served to me exactly how I want with the options the store is supposed to provide and have ready on hand. Overall, I'll gladly travel 20 minutes to another subway in another town to make sure my sub is made correctly. I've given up with how pathetic this Whitehall Subway is and it only keeps getting worse.

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