Arby's

3.9
639 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10002 Adventure Way, Weston, WI
54476, United States

Hours

Reviews

3.9
639 reviews
5 stars
261
4 stars
195
3 stars
91
2 stars
30
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unresponsive staff, particularly in the drive-thru.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, rubbery, or improperly cooked items.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and poor hygiene practices among staff.

Staff Attitude

While some reviews praised friendly staff, others reported rude behavior and lack of professionalism from employees.
  • TL
    Teng Lee
    Dec 13, 2025
    2.0
    Was like your regular gas station fast food joint!! Get in get out service
  • TK
    Tammy Krueger
    Nov 22, 2025
    1.0
    Bun was smashed. More cheese on the wrapper than sandwich
  • LG
    Lisa Gauthier
    Nov 3, 2025
    5.0
    Great place. Nice staff
  • CD
    Crafty Dragon
    Oct 19, 2025
    1.0
    Of my cumulative bad experiences with fast food over my entire 30 years of being alive, at least half of those bad experiences have been at this specific Arby's location. In the past, I have considered never coming to this location again, but it is close to home so I keep making the mistake of coming here. Twice, I have had items I've ordered and paid for left out of my meal. Once, it was a cherry turnover that I did not receive. I left a message with Arby's and never heard back. The second time, my husband and I ordered at this location and I made sure to check the bag before we left the parking lot only to find they had not sent any fries with our meals. We had to go back through the drive through to get it corrected. I have had rubbery chicken from this location, which is disappointing because Arby's likes to brag about how they "have the meats". I guess they do have the meats, but they don't guarantee any level of quality. I'm glad to see that I'm not the only person who has been having issues at this location according to the reviews. I was starting to think it was personal with how often I go to this location and how often I have problems here. The last time I came to this location, they misheard me and did not read back my order and I ended up with both a 4 piece and a 6 piece mozzarella stick when I'd only ordered a 4 piece. I paid for both and received both (though I guess I can't complain because, with how often food gets excluded from my orders, I guess I should be grateful I actually got what I paid for.) Today, I went through the drive through to order my food. The staff was very courteous and friendly (that is the only saving grace) but they still got my order wrong. I ordered a cherry turnover (and that is what it says on my receipt) but when I got home I bit into the "cherry" turnover to find that they had given me apple. Yes, I ate it. I don't throw out food even if it's not what I want and I'm not getting in my car and driving back to this location just to fix yet another one of their mistakes. It's honestly not worth the gas. Yes, I was disappointed. I don't hate apple, and luckily I'm not allergic to it like many people in my family, but I was really looking forward to my cherry turnover. I won't likely be visiting this location anymore unless some major changes are made and I don't advise anyone who wants their order delivered to them correctly to come here, either.
  • CL
    Clayton Landowski
    Sep 16, 2025
    4.0
    It was good and kinda quick but the fries had litterly zero taste. But overall it was pretty good and i would reccomend it for lunch