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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in West Milwaukee, WI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2080 Miller Parkway for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including rude staff and lack of engagement during transactions.
Food Quality
Food quality was inconsistent, with many customers reporting cold or incorrect orders, while a few noted that when served hot, the food was enjoyable.
Operational Issues
Customers expressed frustration over the drive-thru only policy, broken order screens, and long wait times, indicating a decline in service efficiency.
Cleanliness
Several reviews mentioned unsanitary conditions and a general lack of maintenance at the location.
Overall Experience
Many customers felt disappointed with their experiences, citing a decline in quality and service compared to previous visits.
CY
Cj Yokofich
1 day ago
1.0
The lady at drive through tonight, around 630, was not able to do her job properly, and my order was completely wrong. Asked for no vegetables and got tomatoes on both burgers, only one ranch for the side. And called four times to not get an answer until they answered and refused to give me a refund.
YM
Yonna Marson
1 day ago
1.0
who ever is working drive-through at 6:30 tonight has major attitude problems and shouldn’t have a job. clearly she doesn’t know what she is doing. the order was wrong and i had to call them 4 times before someone picked up, they then refused to give me a refund
JN
Julie n
5 days ago
1.0
None of the outdoor consoles worked at all for the few stalls that actually had one,also no online ordering available. Had to go thru a drive thru with EXTREMELY TERRIBLE ATTITUDES FROM STAFF. Traveled to Mke to spend the day with my kids,first TIME EVER going to Sonic,drove an extra 30 to go just there. Never again,burn that place down and build a Kopps. Atleast my family would've gotten full bellies instead of all the seagulls outside we threw our food to. Maybe even put a garbage can outside? Had to walk over to a fake dispensary to be courteous and throwour garbage away. $100 LOSS.
CQ
Chris Quinn
6 days ago
1.0
Burgers was over cooked frys were soggy
Garbage cans full over flowing out side. food on ground in drive through lane that looked like it been there awhile.
Not worth time or money
MS
Mark Sanders
Feb 24, 2026
4.0
Food good. No carhops just drive through, which isn't what I am used to do at a Sonic
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