Wendy's

3.4
854 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
650 W. Paradise Drive, West Bend, WI
53095, United States

Hours

Reviews

3.4
854 reviews
5 stars
282
4 stars
201
3 stars
133
2 stars
84
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with many noting slow response times and order inaccuracies.

Food Quality

While some customers enjoyed the food, others complained about cold items, missing ingredients, and overall declining quality.

Cleanliness

Several reviews highlighted cleanliness issues in the restaurant, including dirty dining areas and unsanitary food handling practices.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and inefficient, with long wait times reported.
  • FF
    Frede Fam
    6 days ago
    2.0
    Didn't get the order right and when notified of this Didn't seem to care. They did somewhat fix it, but given reaction I did not feel like anyone cared if my order was right or to my liking.
  • SW
    Syd Ball Wini
    Nov 4, 2025
    4.0
    went to this restaurant for dinner and an additional time for a dessert. The staff was extremely rude, quick to argue, and does not know how to count change. The food was hot, and my request for extra ketchup, salt and pepper was fulfilled.
  • JB
    Joan Brodzeller
    Sep 10, 2025
    5.0
    The best burger i ever ate.I never had a Wendy's hamburger before.
  • H2
    Hailey 2nd
    Aug 21, 2025
    5.0
    To the lady working the drive through you made mine and my daughters day!
  • CT
    Carol Thiemer
    Aug 17, 2025
    1.0
    Lady behind the counter was higher than a kite and couldn't process what anyone was asking. Took over 25 minutes to get our food when it wasnt busy and there appeared to be plenty of staffing. The restaurant was dirty. Food was COLD. Didn't return the food due to three hungry children

Frequently Asked Questions About Wendy's

Is West Bend Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.