CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread West Bend is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous customers reported long wait times, inaccurate orders, and poor service experiences, leading to frustration and dissatisfaction.
Atmosphere Concerns
Many customers expressed disappointment with the new location's atmosphere, describing it as cold, loud, and lacking the cozy feel of the previous cafe.
Food Quality
While some customers enjoyed the food, there were consistent complaints about portion sizes, freshness, and incorrect orders, impacting overall satisfaction.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary practices by staff.
JB
John Bennett
3 days ago
4.0
Great French dip.
MA
Mia Ashley
Dec 5, 2025
4.0
Food is the same but not a fan of the new look. I miss the old cafe style!
SK
Stephanie koski
Nov 18, 2025
1.0
Terrible service and sat and waited 5 minutes for change then she shoved the food out the window will never go to this location again
SS
Sabrina
Oct 20, 2025
3.0
Usually a big fan, but I went to pickup an order recently and was just told “we’re really backed up” and to pull ahead. I eventually had to leave, and the app finally updated that my order was ready 40 minutes after it was supposed to be ready. Not 40 minutes after I ordered. 40 minutes after pickup time. Reached out for a refund and heard nothing. I’ve enjoyed dining inside in the past, but I might rethink next time.
RT
Reese Thoma
Oct 16, 2025
1.0
Sitting in the restaurant waiting for 40 minutes and still in the prepping mode. Terrible