Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and in-store orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, particularly from management.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, with some items being inedible.
Cleanliness
The restaurant was noted to have cleanliness issues, including dirty areas and unsanitary conditions.
HS
Heather StGeorge
Dec 6, 2025
1.0
25 min in the drive thru! I even did the stupid app. The last 3 times I’ve tried to get food here it takes forever. No apologies no kindness, just bad attitudes.
AA
aMimicDrone
Dec 6, 2025
1.0
Worst double cheeseburgers compared to ANY other location, ever. Small, dry and next to inedible. Sometimes get ripped off with mcdoubles served to me instead. Do better. Will stop going here.
MH
Maycedie Herr
Dec 2, 2025
1.0
Did a DoorDash delivery and DID NOT RECEIVE THE CORRECT ORDER. Was missing fries with two meals, ordered a kids meal with nuggets but got a cheeseburger and no extra fries which I paid for. Got the buffalo chicken deluxe and bread was stale as hell like not even edible. Nuggets not fresh and sloppy burgers. Unacceptable behavior. Nothing was right and paid quite a bit for order. Took forever to process order as well. Just unacceptable as I also have worked in fast food as well. Don’t mess with peoples food please and insure everything is correct.
AT
Aaron Thurloff
Nov 28, 2025
1.0
From a doordash delivery perspective this is the worst Mc Donald's in Washington county. Worse then Kewaskum. Food always marked ready and now serving. then 15 to 30 min later the food makes it to the delivery shelf. the only on time orders are from other drivers unnasigning due to long wait times. Would not recomend ordering from this location. Unprofessional, and a waste of my time.
NO
Nic Ole
Nov 22, 2025
1.0
Really didn't want to talk negative about a fast food place but this place just gets worse and worse. Went this afternoon around 1pm wanting just 1 apple pie. When I came inside someone told me it will be a few minutes for a pie . Totally fine . Looked like there were a bunch of old pies sitting on the heater on the side. Figured they were waiting on making new ones. The manager kept asking them how long on the pies and I don't know what the answer was. After 20+ minutes of waiting for 1 apple pie the worker from the beginning grabbed one of the pies that was sitting on the side the whole time , took off the time sticker and then gave it to me. I couldn't wait there any longer so I just left. Was hoping that going again later tonight to get 1 small fry it would go better but again another 15 minute wait for 1 small fry. It wasn't even busy in there or at the drive thru. The fries were cold and insanely salty as well. I have worked at McDonalds and there is no way I would treat my customers like this McDonalds treats theirs. Please do better. Please be better.
What are the McDonald's West Bend, WI location hours of operation?
The McDonald's at 1810 W Washington St in West Bend, WI is open daily from 5:00 AM to midnight.
What are the delivery hours for McDonald's in West Bend, WI?
Delivery is available every day from 5:00 AM to 10:30 PM.
Can I use the drive-through at McDonald's West Bend, and what are the hours?
Yes, the drive-through is open daily from 5:00 AM until midnight.
What are the McDonald's West Bend locations' payment options?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, or Visa.
Which services does McDonald's West Bend offer?
They offer drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
How can I place a delivery or pickup order for McDonald's West Bend?
Orders can be placed through their delivery URL or via the McDonald's app available on iOS and Android.
Are there any nearby places where I can get coffee before or after visiting McDonald's West Bend?
Yes, Starbucks is nearby where you can enjoy coffee or smoothies.
If I need banking services near McDonald's West Bend, where can I go?
First Bank Financial Centre and Bank Five Nine are close by for banking needs.
Where can I find mobile phone stores near McDonald's West Bend?
Nearby options include Verizon, Cellular Sales, UScellular, and Connect Cell for mobile phone products and services.
What nearby places can customers visit after enjoying McDonald's West Bend?
Customers can visit various nearby spots like Pizza Ranch for buffet dining, Walgreens for pharmacy needs, or Tommy's Express Car Wash for auto detailing.