McDonald's

3.2
1299 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1810 W Washington St, West Bend, WI
53095, United States

Hours

Reviews

3.2
1,299 reviews
5 stars
342
4 stars
276
3 stars
270
2 stars
138
1 star
273

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager named Alice, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.

Wait Times

Customers consistently complained about long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and sandwiches.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty dining areas and issues with food handling.
  • NO
    Nic Ole
    2 days ago
    1.0
    Really didn't want to talk negative about a fast food place but this place just gets worse and worse. Went this afternoon around 1pm wanting just 1 apple pie. When I came inside someone told me it will be a few minutes for a pie . Totally fine . Looked like there were a bunch of old pies sitting on the heater on the side. Figured they were waiting on making new ones. The manager kept asking them how long on the pies and I don't know what the answer was. After 20+ minutes of waiting for 1 apple pie the worker from the beginning grabbed one of the pies that was sitting on the side the whole time , took off the time sticker and then gave it to me. I couldn't wait there any longer so I just left. Was hoping that going again later tonight to get 1 small fry it would go better but again another 15 minute wait for 1 small fry. It wasn't even busy in there or at the drive thru. The fries were cold and insanely salty as well. I have worked at McDonalds and there is no way I would treat my customers like this McDonalds treats theirs. Please do better. Please be better.
  • DD
    drunkirishguy89
    2 days ago
    1.0
    I went for 2 large fries and a couple of double cheese burgers. When I got to the window for food I was handed the burgers along with one of the larger fries and was told to pull forward and the other would be out shortly. After about 5 minutes someone looked as if they were going to come out but they turned around. Another 5 minutes went by and more cars started to come through. Another car finally came behind me and after another 5 minutes someone came out and gave me a bag. There was a large fry in there along with whatever the person behind me had ordered. With how the weather was I was just going to take the bag and go but figured the person behind me would be waiting there just as long as I was and get the wrong food like I did. I took the bag inside and waited another 5 minutes to get the large fry I was missing. By this time all my food was cold and I haven’t been back there since.
  • FA
    FunkyTown ASMR
    Nov 4, 2025
    1.0
    just came here on my lunch break. waited 20 minutes for stale old fries, the wrong drink size, and the wrong sandwich. no refunds on the app and i don’t have time to go inside. this is the last time ill let McDonalds mess up a BURGER and FRIES. literally the most basic thing i could ask for. deleted the app. never coming here or another McDonalds again, it is not worth it.
  • SJ
    Samantha James
    Oct 27, 2025
    1.0
    The worst experience I have ever had Alice was very rude was yelling at me and ripped fries out of my hands when I said they were cold wouldn’t give me a refund because my order was over ten dollars mine was only 2 and some change and my friend who had a separate order was 8 you can’t just combined orders because you don’t wanna do a refund and in no way should I be in a drive thru for 25 mins I will never be returning here at least not until they find new management and if corporate sees this comment I do have videos🫡
  • TP
    tatum price
    Oct 26, 2025
    1.0
    I had visited this location on sunday october 26th at around 8 pm. i had waited in the drive thru for over 15 minutes. i had spoken with the manager Alice about how i was frustrated that i had to wait this long while also waiting for my toddlers food. she had told me there was nothing she could do to accommodate for my complaints. and proceeded to raise her voice at me with my toddler in the back seat of my car. it was one of the most unprofessional experiences i have ever had in my life. i will NOT be returning and will be contacting mcdonald’s support in the morning. keep in mind i was very level headed the whole time with her and was just trying to see if they would offer to fix the issue. they did not. and i left feeling very frustrated. do not go there. and by the time i left i had been there for over 25 minutes.

Frequently Asked Questions About McDonald's

What are the McDonald's West Bend, WI location hours of operation?

The McDonald's at 1810 W Washington St in West Bend, WI is open daily from 5:00 AM to midnight.

What are the delivery hours for McDonald's in West Bend, WI?

Delivery is available every day from 5:00 AM to 10:30 PM.