Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,105 reviews
5 stars
337
4 stars
241
3 stars
235
2 stars
111
1 star
181
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly and efficient staff, while others report rudeness and poor handling of orders.
Food Consistency
Food quality is inconsistent, with reports of cold or stale items, incorrect orders, and issues with cleanliness affecting the dining experience.
Cleanliness
Many customers noted cleanliness issues, particularly in seating areas and restrooms, impacting their overall impression of the restaurant.
Drive-Thru Efficiency
Drive-thru service is generally fast, but there are frequent complaints about order accuracy and long wait times.
Family-Friendly Atmosphere
The restaurant is appreciated for its family-friendly environment, especially with play areas for children, although some customers noted maintenance issues.
- TGThomas GarzaNov 15, 20251.0To corporate looking. Order is almost always wrong. Food is terrible for what you pay. And cold.
- SVShawn VerranNov 6, 20251.0Went there tonight after the tree lighting. Ordered a number 1 (big mac). Missing over half the burger. Only one patty. No bread in the middle. No lettuce. Little sauce. Also got a kids happy meal for my daughter. No fries. No milk with it. Person at the drive thru wimdow tried giving me the next person in lines. Like come on. I get that mistakes happen. But everytime I go there (once every 6 months) my order is messed up.
- PGP GehrigOct 28, 20255.0Out of the 2 Mcdonald's in West Bend this is the better location. The service is typically fast and the food come out hot. Staff is friendly.
- CMCraig MorrisOct 18, 20252.0They are always out of ketchup in the pump dispenser on the beverage bar, or they have ketchup and are out of the small cups you put the ketchup in. They don't keep up on cleaning and servicing the seating area.
- TTTheguyOct 14, 20251.0Absolutely terrible. Ordered a #9 and my chessburgers have hard cheese and hard rubbery burger as its been sitting under the lights for a long time. I used to work their so I know whay it looks like. If I could upload the pictire I would cause its nasty. With is going on with customer service now days? Absolutely ridiculous
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's in West Bend, WI?
McDonald's in West Bend is open daily from 4:00 AM to midnight.
When is the drive-through service available at this McDonald's location?
The drive-through is open every day from 4:00 AM until midnight.
Does McDonald's offer delivery service and what are its hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM.
What online options are available to order from this McDonald's?
You can order via the McDonald's App, the delivery website at mcdonalds.order.online, or use mobile ordering and McDelivery services.
What payment methods does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services and amenities does this McDonald's offer?
This McDonald's features DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 1140 S Main St, West Bend, WI 53095, USA.
Are there grocery stores near this McDonald's?
Yes, ALDI USA supermarket is nearby, which can be convenient for shopping before or after your visit to McDonald's.
What other dining options are close to McDonald's in West Bend?
Nearby dining includes Panda Express for Chinese cuisine, Dairy Queen for ice cream treats, and Taco Bell offering Mexican fast food.
Are there any entertainment or community spots near McDonald's?
Yes, King Pin Bowl and Ale House and Lighthouse Bowlers Pro Shop are nearby bowling venues. Also, West Bend City Hall and local parks like West Bend Parks, Recreation and Forestry are close.