Dunkin'

3.9
321 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Bend, WI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1610 W Washington St, West Bend, WI
53095, United States

Hours

Reviews

3.9
321 reviews
5 stars
188
4 stars
38
3 stars
20
2 stars
19
1 star
56

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items, leading to frustration.

Staff Performance

While some reviews praised friendly and helpful staff, others noted unprofessional behavior and poor customer service.

Product Availability

Many customers expressed disappointment over the lack of available donuts and menu items, especially during peak hours.

Cleanliness and Atmosphere

The shop was generally described as clean, but some customers mentioned issues with the overall atmosphere and organization.

Service Speed

Service speed varied, with some customers noting quick service while others experienced long wait times.
  • OJ
    Osmaide Palacio jr
    1 day ago
    1.0
    Food always comes out great, but I just started coming here recently because I just started getting my kids every Sunday and they love Dunkin’ Donuts so instead of having Dunkin’ Donuts in Milwaukee where they live I bring them to my City West Bend where every time we come to the drive-through we are rushed through our order the attendant Always has a huge attitude you can hear it in their voice. You feel very uncomfortable while ordering and it is getting kinda annoying. I thought it was gonna be a one time thing the last time we went last Sunday, but this Sunday today when we went same thing attitude from the speaker. We get to the window and they are rushing us to pay also with an attitude and they literally rush you through your order so they really are not listening to what you’re telling them I told them that I wanted three French crullers two frosted chocolate donuts and one white frosted doughnut and they put in two frosted white donuts, two chocolate donuts, and two French crullers I would’ve probably spent more if I wasn’t rushed through my order and made me feel very uncomfortable and on top of that, the food was cold. Donuts were good though. 11/23/2025 9:44am
  • SL
    Sadee Lynn
    Nov 5, 2025
    1.0
    got my order wrong twice and forgot straws. the guy working the window didn’t have a clue what signature drinks the company was offering. terrible experience
  • GK
    G K
    Oct 27, 2025
    5.0
    Always a good experience!
  • TM
    Tierney Mawhinney
    Oct 22, 2025
    5.0
    I put in a mobile order for two dozen donuts, specifically the vanilla frosted with sprinkles, chocolate frosted with sprinkles, and strawberry frosted with sprinkles. When I went to pick it up, I was informed they were not able to fulfill my order because they only had certain donuts available. I explained that this order was for my daughter's school and who I assume was the manager substituted 125 munchkins instead of the donuts. I was very happy with this substitution and I'm so grateful she gave me some grace on the short notice order! Much appreciated Dunkin!
  • DK
    Dan Kidney
    Oct 17, 2025
    5.0
    The shop is clean and the ice cream is always delicious. The staff is always welcoming,patient and happy to help. Its clear they care about their customers.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Bend, WI?

Dunkin' in West Bend is open every day from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services at this location?

Yes, Dunkin' offers both delivery and curbside pickup services.