Dunkin'

Reviews

• JS

  Jacob Schroeder

  Feb 14, 2026
  5.0
  Kiana is the best employee!
• JV

  Jenarae Vinci-Bell

  Feb 7, 2026
  3.0
  I come to this location often with my kids. The food and service are typically always amazing. I just wanted to leave this review because my kids and I came in last Thursday morning and ordered a drink and two donuts. It was clear they were swamped, no big deal, and everybody was doing their absolute best to keep up with orders. However, the woman with the purple hair who I assume is a manager yelled numerous times at different staff members who clearly were working very hard to ensure customers would receive their orders. I hope the staff sees this and knows they are amazing at what they do and don’t deserve to be treated like that. To the lady with the purple hair, do better. That was not only extremely unprofessional to do in front of customers, but also a great way to lose amazing staff members. I hope you learn from this mistake and learn how to talk respectfully to your staff in the future.
• MF

  Meli Ferreyra

  Jan 31, 2026
  1.0
  I am writing to share a very disappointing experience I had today, Saturday, February 31, 2026, at the Dunkin’ Donuts location in West Bend, Wisconsin, around 5:35 p.m. When my sister and I arrived, the employee working at the register was looking into the cash drawer and did not acknowledge us at all. When she finally looked at us, she did not say hello or greet us in any way—she simply said, “What do you want?” This immediately felt rude and unwelcoming. We ordered five drinks, but she only gave us four. Even though the interaction had already been uncomfortable, I still left a tip when I paid. When we politely let her know that one drink was missing, she became upset and told us that she had not charged me for the fifth drink. I responded calmly and told her I would pay for it. After I paid, she took the receipt and threw it away without asking if I wanted it. Throughout the entire interaction, her attitude was rude and dismissive. I truly do not understand how someone treating customers this way is placed in a customer service role. People choose to come to Dunkin’ Donuts because they expect friendly service, but experiences like this make customers question whether they want to return at all. This is not the first time I have received poor service at this location. The first time, I chose to ignore it because everyone can have a bad day. However, basic courtesy—such as saying “hi” or speaking respectfully—should always be expected. We did not even feel comfortable asking about drink options because she appeared so angry. I hope this feedback is taken seriously. Customer service is a major reason people choose where to spend their money, and this experience was extremely discouraging.
• CP

  Cheryl Pawelski

  Jan 14, 2026
  5.0
  Efficiently run location, well led team. Staff are always friendly, place is always clean and drinks are always perfect, kudos West Bend!!!
• AM

  Amber Marshall

  Jan 11, 2026
  3.0
  Very disappointed. We came here on Saturday, January 10th around 10 a.m. I ordered ahead on the app and only ordered two drinks. When we went through the drive-thru, we were told they were still working on the order and to pull up to the second window. We sat there for about 20 minutes while multiple cars behind us received their drinks before we did. Eventually, we got out of line and I went inside, our drinks were already made and just sitting on the counter.

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