Chipotle Mexican Grill

3.3
145 reviews
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About

Mexican Restaurant
Chipotle West Bend is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
855 W Paradise Dr, West Bend, WI
53095, United States

Hours

Reviews

3.3
145 reviews
5 stars
64
4 stars
15
3 stars
14
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, unresponsive staff, and difficulty reaching someone by phone.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold food, small portions, and undercooked ingredients.

Staff Performance

Feedback indicated a lack of training among staff, leading to confusion and mistakes in orders, although some employees were praised for their friendliness.

Cleanliness

While some customers noted the restaurant's cleanliness, others reported dirty tables and floors, suggesting inconsistency in maintenance.

Value for Money

Several customers felt that the prices were too high for the portion sizes and quality of food received, often comparing it unfavorably to competitors.
  • JD
    Jason Dietrich
    Nov 11, 2025
    1.0
    Twilight zone in that place
  • CC
    C California
    Nov 8, 2025
    1.0
    It’s impossible to get ahold of a live person when calling the restaurant… worst service ever!!
  • CG
    Cody Guetzke
    Oct 26, 2025
    1.0
    Go to a different location. Paid $35 for two meals, meanwhile the portion of chicken I had was awful, my wife had two pieces of chicken per taco. I didn’t even want to eat or pay for it I was so disappointed. Workers were zombies. We both had a bad time, we won’t be back to this location
  • AT
    Amanda Toms
    Oct 19, 2025
    5.0
    Friendly staff worked quickly to prepare our large team order when our schedule unexpectedly changed and the original pickup time wouldn't have worked. Excellent customer service! Highly recommend this locaton.
  • JJ
    Jesse
    Oct 18, 2025
    5.0
    Excellent, friendly service. We were in West Bend for a volleyball tournament and put in a catering order for 12:30 to this Chipotle the day before. Our schedule changed and I needed to update the pick up time to 11:00. I didn't think this would be possible since the store didn’t open until 10:45 and it was a large order. I got there right when they opened and spoke to the manager. She said “no problem” and put her crew into to action immediately, even offering me a drink while I waited. In 5 minutes I was out the door with my food and the order was spot on. I was honestly surprised because most stores would say they can’t change the order time or it will take 30 minutes or more. Truly exceptional service that saves the day for our hungry girls.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in West Bend serve?

Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in West Bend?

Chipotle Mexican Grill is located at 855 W Paradise Dr, West Bend, WI 53095, United States.