Business Details
About
Mexican Restaurant
Chipotle West Bend is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
145 reviews
5 stars
64
4 stars
15
3 stars
14
2 stars
9
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, unresponsive staff, and difficulty reaching someone by phone.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold food, small portions, and undercooked ingredients.
Staff Performance
Feedback indicated a lack of training among staff, leading to confusion and mistakes in orders, although some employees were praised for their friendliness.
Cleanliness
While some customers noted the restaurant's cleanliness, others reported dirty tables and floors, suggesting inconsistency in maintenance.
Value for Money
Several customers felt that the prices were too high for the portion sizes and quality of food received, often comparing it unfavorably to competitors.
- JDJason DietrichNov 11, 20251.0Twilight zone in that place
- CCC CaliforniaNov 8, 20251.0It’s impossible to get ahold of a live person when calling the restaurant… worst service ever!!
- CGCody GuetzkeOct 26, 20251.0Go to a different location. Paid $35 for two meals, meanwhile the portion of chicken I had was awful, my wife had two pieces of chicken per taco. I didn’t even want to eat or pay for it I was so disappointed. Workers were zombies. We both had a bad time, we won’t be back to this location
- ATAmanda TomsOct 19, 20255.0Friendly staff worked quickly to prepare our large team order when our schedule unexpectedly changed and the original pickup time wouldn't have worked. Excellent customer service! Highly recommend this locaton.
- JJJesseOct 18, 20255.0Excellent, friendly service. We were in West Bend for a volleyball tournament and put in a catering order for 12:30 to this Chipotle the day before. Our schedule changed and I needed to update the pick up time to 11:00. I didn't think this would be possible since the store didn’t open until 10:45 and it was a large order. I got there right when they opened and spoke to the manager. She said “no problem” and put her crew into to action immediately, even offering me a drink while I waited. In 5 minutes I was out the door with my food and the order was spot on. I was honestly surprised because most stores would say they can’t change the order time or it will take 30 minutes or more. Truly exceptional service that saves the day for our hungry girls.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Bend serve?
Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in West Bend?
Chipotle Mexican Grill is located at 855 W Paradise Dr, West Bend, WI 53095, United States.
What are the operating hours of Chipotle Mexican Grill in West Bend?
Chipotle West Bend is open daily from 10:45 AM to 10:00 PM.
How can I contact Chipotle Mexican Grill in West Bend?
You can contact Chipotle West Bend by phone at +1 262-310-7016 or email at WI.4463.WestBend@chipotle.com.
Is it possible to order food online from Chipotle West Bend?
Yes, you can order online via the Chipotle app or through their website at https://order.chipotle.com/.
Does Chipotle West Bend have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and receive exclusive offers.
What other dining options are near Chipotle Mexican Grill in West Bend?
Nearby dining options include Panera Bread, Big Apple Bagels, and Michaleno's Pizzeria for a variety of café, bakery, and pizza choices.
Are there automotive services near Chipotle West Bend?
Yes, nearby automotive services include West Bend Tire Co., Goodyear Auto Service, and West Bend Tire Company for tire and auto repairs.
What entertainment options are close to Chipotle West Bend?
West Bend Cinema is nearby, offering a convenient option for watching movies before or after dining at Chipotle.
Are there any medical or health centers near Chipotle Mexican Grill in West Bend?
Yes, several health centers including Aurora Family Medicine, Aurora Gastroenterology, and Wisconsin Spine and Pain are nearby for medical services.