Chipotle Mexican Grill

3.4
151 reviews
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Business Details

855 W Paradise Dr, West Bend, WI
53095, United States
(262) 310-7016
https://locations.chipotle.com/wi/west-bend/855-w-paradise-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4463
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About

Mexican Restaurant
Chipotle West Bend is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
855 W Paradise Dr, West Bend, WI
53095, United States

Hours

Reviews

3.4
151 reviews
5 stars
69
4 stars
15
3 stars
14
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported poor communication and slow service.

Food Quality

Inconsistent food quality noted, with complaints about cold food, small portions, and undercooked ingredients.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, while others reported dirty tables and floors.

Value for Money

Many customers felt the prices were high for the portion sizes and quality of food, often comparing unfavorably to competitors.
  • MF
    Makayla Fadness
    Dec 30, 2025
    1.0
    THERE WAS A DEAD FLY IN MY FOOD AND I CAN NOT GET AHOLD OF ANYONE. I TRIED TO EMAIL, SUBMIT ONLINE, CALL, AND NOTHING!!!! WORST CUSTOMER SERVICE EVER!
  • KG
    Kristi G.
    Nov 25, 2025
    5.0
    We had a wonderful dinner at the West Bend Chipotle this evening! We were warmly greeted by General Manager Tammie who was an absolute delight to interact with. When we walked in, we commented on how wonderful it smelled! Tammie took our orders in an outgoing, friendly, kind and patient manner. When we were part way through our meal Tammie inquired as to how my husband’s carne asada was; making sure the meat was cooked to his liking, which it was. He raved about how tender the meat was, stating that it was the best carne asada he had tasted at any restaurant. We commented on how clean the food area and restaurant was. I have been in leadership roles in my career and the way in which Tammie interacted with her staff was impressive! Tammie wished us well as we left. In today’s world, it is not everyday that you encounter a manager that goes above and beyond like Tammie did; so upbeat, outgoing, friendly, and professional in making customers feel welcome and creating a desire to return. Tammie is a definite gem and a true example of what a leader should be! We’ll be back for the delicious food, clean environment, excellent service and to see Tammie!
  • JD
    Jason Dietrich
    Nov 11, 2025
    1.0
    Twilight zone in that place
  • CC
    C California
    Nov 8, 2025
    1.0
    It’s impossible to get ahold of a live person when calling the restaurant… worst service ever!!
  • CG
    Cody Guetzke
    Oct 26, 2025
    1.0
    Go to a different location. Paid $35 for two meals, meanwhile the portion of chicken I had was awful, my wife had two pieces of chicken per taco. I didn’t even want to eat or pay for it I was so disappointed. Workers were zombies. We both had a bad time, we won’t be back to this location
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in West Bend serve?

Chipotle Mexican Grill offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in West Bend?

Chipotle Mexican Grill is located at 855 W Paradise Dr, West Bend, WI 53095, United States.