Many customers reported long wait times for service and food, with some experiencing incorrect orders and unresponsive staff.
Food Quality
The quality of food was inconsistent, with complaints about cold, overcooked, or improperly prepared items, although some customers enjoyed specific dishes.
Staff Attitude
While some reviews praised friendly and attentive staff, others noted a lack of professionalism and engagement from servers.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.
Takeout Problems
Customers frequently experienced issues with takeout orders, including missing items and long wait times despite ordering in advance.
SS
Steve Stray
Nov 7, 2025
1.0
Waited 20 minutes to get in waited 20 minutes for service and left
LJ
Lynn Jakubowski
Nov 1, 2025
1.0
We have been here many times. Today felt different. The person taking table reservations seemed like she did not know where she was and had never put someone on a wait list before. She constantly looked at the close-to-empty dinning room as every table was full of dirty dishes and cups that had not been bussed. It took forever to get our food and we had to ask if it was ready after 38 minutes. We were a table of two adults and 2 kids. When our food came, the fries were warm, not hot and my wrap was all dried out and felt like it had been sitting for sometime. We did say something to our server and were told the kitchen manager was new. As we left at 2pm on a Saturday, the entry way was full of standing people waiting and about 75% of the tables were empty, but dirty. We did not see any staff clearing tables. There was food all over the floors. We will not be back and I would not recommend.
DW
Dave Wiese
Sep 14, 2025
1.0
Ordered wings, a sandwich, mozzarella sticks and cheese curds to go on their app and the order was supposed to be ready at 7:00. I arrived at 7:00 and waited until 7:27 for my order. While I waited, others received wrong orders, and people were coming in to pick up parts of their order that were forgotten. The staff wasn't exactly friendly while we were all waiting either. Food was ice cold when I got it. Thank God I wasn't on break at work, I never would've had time to get food and eat it.
DM
Destiney Mannes
Aug 30, 2025
1.0
I have been to bww multiple times, had great experiences before. The most recent time was absolutely terrible. Took 30 minutes to be greeted after being sat. We ordered at the same time as we ordered our drinks. We sat for another half an hour. The table across from us sat down and had finished eating before we received our food. My fiancee got the correct order but I did not. Server stated the kitchen made the wrong order. After paying and reading the receipt I found shed rung in the wrong sandwich. Finally get the correct sandwich without my fries, and salsa instead of marinara. Needless to say will not be stopping in anytime soon. I understand being busy, worked service industry myself, but that was just terrible service, food was terrible.
KC
Karen Cameron
Aug 26, 2025
3.0
The service was great and our waitress was super friendly. The fried wings were over done and hard and crunchy. The restaurant was very loud and made it hard to carry on a conversation.
Frequently Asked Questions About Buffalo Wild Wings
Where is Buffalo Wild Wings located in West Bend?
Buffalo Wild Wings is located at 705 West Paradise Drive, West Bend, WI 53095.
What are the opening hours of Buffalo Wild Wings in West Bend?
Buffalo Wild Wings is open Monday through Saturday from 11:00 AM to 12:00 AM, and Sunday from 11:00 AM to 11:00 PM.
What kind of food does Buffalo Wild Wings in West Bend offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.
Is Buffalo Wild Wings in West Bend a sports bar?
Yes, Buffalo Wild Wings in West Bend is a sports bar and restaurant that specializes in chicken wings.
How can I contact Buffalo Wild Wings in West Bend?
You can contact Buffalo Wild Wings at +1 262-334-2999.
Does Buffalo Wild Wings in West Bend offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant in addition to being a sports bar and chicken wings restaurant.
What nearby dining options are available around Buffalo Wild Wings in West Bend?
Nearby dining options include Panera Bread, Wendy's, Arby's, Texas Roadhouse, Chipotle Mexican Grill, and Big Apple Bagels.
Are there entertainment options near Buffalo Wild Wings in West Bend?
Yes, nearby entertainment includes West Bend Cinema, Paradise Theaters, and Stingers golf and recreation for miniature golf and driving range activities.
What automotive services are available near Buffalo Wild Wings in West Bend?
Nearby automotive services include Goodyear Auto Service, West Bend Tire Co., and West Bend Tire Company for tire and repair services, as well as Shell gas station.
Where can I find banks or financial services near Buffalo Wild Wings in West Bend?
Nearby financial services include Associated Bank and Chase Bank, both offering banking and ATM services.