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Brand Certified

Arby's

3.8
(1055 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10743 W National Ave, West Allis, WI
53227, United States

Hours

Reviews

3.8
1,055 reviews
5 stars
438
4 stars
293
3 stars
140
2 stars
75
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and mistakes with orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers expressing disappointment in the quality of their meals.

Staff Attitude

Several customers noted unfriendly or rude behavior from staff, particularly management, which negatively impacted their experience.

Parking and Drive-Thru

The parking lot was described as rough and difficult to navigate, and the drive-thru service was inconsistent.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items like curly fries and certain sandwiches.
  • MS
    Mildred Starks
    1 day ago
    5.0
    Drive thru experience, great.
  • EO
    Eric Orth
    Jan 28, 2026
    4.0
    Overall satisfied but ur parking lot is terrible. It’s so rough. And the exit to the drive through is sinking. Feel like I'm on a coaster.
  • AS
    Amanda Schoeneich
    Jan 25, 2026
    1.0
    Service was very very slow and there was hardly any cars in the drive and didnt see anyone inside, I waited at least 10 mins to order and then another 20 to get food, the guy did apologize saying there was only 3 people working but I've been there and done it when I worked in fast food and there was only me and 1 other person and we never had 1 car wait almost a half hour for food there was 1 car in front of me, and the food wasnt even warm either
  • JB
    Jerry Brewer
    Jan 5, 2026
    5.0
    The server was very efficient kind when taking my order.I even bought an apple pie
  • DB
    Denise Barba
    Nov 24, 2025
    1.0
    We tryed Arby’s beef cubes it use artificial liquid smoke.and a terrible rub and it’s baked. And service was ok 1 couple in the restaurant no one in the drive threw..the food was so bad we threw it in the garbage..the fries were cold.the meat was terrible grill it right or don’t do it at all.. get the onions off the buns…

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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