Jimmy John's

3.4
381 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10919 W Bluemound Rd, Wauwatosa, WI
53226, United States

Hours

Reviews

3.4
381 reviews
5 stars
145
4 stars
72
3 stars
37
2 stars
31
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for both in-store orders and delivery, often exceeding an hour.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of responsiveness to customer concerns.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

While some customers enjoyed the food, there were multiple complaints about soggy sandwiches and food safety concerns.
  • AK
    Andrew Krystowiak
    Dec 7, 2025
    1.0
    Don't order from this location. I ordered for pickup and received the skimpiest subs ever. There was almost no turkey on my Turkey Tom, and they just left off half of the condiments I ordered. Very disappointing, and not a good look for Jimmy John's.
  • BB
    Bridget
    Nov 20, 2025
    2.0
    Why did my lunch take 2 hours today? Every time I order, its over an hour to get my food, and the store is a mile away. The sprite was awful, like there was no syrup. Come on - please do better.
  • MS
    Marin Schibbelhut
    Nov 14, 2025
    1.0
    If I could give a zero, I would. When we arrived at this location, we tried to walk in during business hours only to be shewed away by the worker, saying that they were only accepting pickup orders. She was incredibly rude. We went back to the car and placed a mobile order, waited 25 minutes, but it never said it was completed. Finally, we went back to the door to find it locked. The worker let us in but gave us ridiculous attitude when we said we had a pickup order. Any time we asked for something she rolled her eyes aggressively. It felt as though us paying for our food and expecting to receive it was such an inconvenience to the two workers. We finally got our food, and it was fine, however they did not follow the instructions to cut the sandwich. Also not freaky fast at all! (And no free smells since they didn’t let us wait inside).
  • JA
    Jason Atchison
    Nov 11, 2025
    1.0
    Absolutely crap. Food was just delivered over an hour after ordering. Sandwich is soggy and gross. I hate this place. I can't believe I even thought it was a good idea to try ordering again.
  • SE
    Stephen Ellis
    Nov 6, 2025
    5.0
    Staff has improved recently and been awesome. Food always solid.