Jimmy John's

2.9
178 reviews

About

Sandwich Restaurant

Location

Jimmy John's
7460 W State St, Wauwatosa, WI
53213, United States

Hours

Reviews

2.9
178 reviews
5 stars
67
4 stars
13
3 stars
16
2 stars
8
1 star
74

What are people saying?

AI-generated from recent customer reviews

Delivery Speed

Customers frequently reported long wait times for delivery, often exceeding an hour, contradicting the brand's promise of 'freaky fast' service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sandwiches, leading to customer frustration.

Customer Service

Feedback indicated poor customer service experiences, with reports of rude staff and lack of communication regarding order status.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale bread and contaminated items.
  • DD
    Daddy
    3 days ago
    2.0
    Even when I order online and come 15 minutes later, my order isn't ready. Im sitting in here RIGHT NOW waiting and just watched 2 people with food safety gloves touch the register screen on their side and then go right back to touching food without changing gloves. The team looks unorganized. They called someone up to take over register while an older woman was having trouble with the POS system. A guy came from the back, just stood there as someone with gloves on that had his hands on sandwich touched the screen and then touched the food again without changing a glove, and then the guy they called up that just stood there went right back to the back as if they didn't need assistance. Lowkey nasty
  • MC
    Michael Cerkovnik
    Dec 23, 2025
    1.0
    I was planning on buying a sandwich but the guy making the sandwiches was blowing his nose and not washing his hands so all I bought was a cookie due to the unsanitary practices. Then upon asking for the wifi password, they refused to give it to me and said they have no wifi.
  • VW
    Vanessa Winter
    Nov 22, 2025
    2.0
    They regularly forget your sides and incorrectly make your sandwiches, then the delivery driver will just say “nothing i can do unless you want me to redeliver in an hour and half”
  • ML
    McKenzie Lang
    Sep 30, 2025
    2.0
    I order from this Jimmy John’s on a regular basis and my orders take no less than 35 mins to arrive each time. I’ve also received incorrect items here and there. I’m not sure what Jimmy John’s considers freaky fast but I can get a DoorDash order from other places faster than this.
  • MC
    Mike Congdon
    Sep 27, 2025
    1.0
    So slow