Chipotle Mexican Grill

Reviews

• AM

  Abdallah M

  Jan 2, 2026
  1.0
  I witnessed a very uncomfortable situation at this Chipotle. A customer politely asked for a standard portion of meat but was given about half. When he questioned it, the employee—whose name was possibly Tanja, as she yelled it to the customer—told him he would have to pay extra just to receive a normal portion. The employee appeared disoriented, had red eyes, and smelled of marijuana, which made the interaction even more uncomfortable. The situation escalated when the manager came out from the back yelling at the customer while actively vaping. The customer remained calm and just wanted his food and to leave. This turned an already long wait into almost an hour, and at one point the employee refused to ring him up. This was very unprofessional and stressful to witness. Management and the district manager should be contacted immediately.
• MM

  Musaab

  Jan 2, 2026
  1.0
  I was at this location earlier today during lunchtime. While the wait time was long, that was understandable given the time of day. However, the interaction I witnessed while a customer ahead of me was placing his order was completely unprofessional. An employee named Tanija (or a similar name—I didn’t fully catch it) began speaking very rudely to the customer and raising her voice. The customer was being charged for double meat, yet it was clear he hadn’t even received a standard portion. The situation was uncomfortable to witness, and I genuinely felt bad for the customer, who remained calm throughout the interaction. When the customer asked to speak to a manager, a heavier-set male came from the back while vaping and appeared disengaged. Instead of de-escalating the situation, he immediately began yelling at the customer, saying “don’t talk to my employees that way,” despite the customer not doing anything disrespectful. This experience was bizarre and extremely unprofessional. Unfortunately, this is not an isolated incident. I’ve had multiple issues at this location, and each time I’ve requested a manager, the individual appeared visibly impaired and not in a condition to be working. Because of this repeated behavior, I will not be returning to this location. I strongly recommend that the district manager review this store, as the conduct I witnessed does not meet basic standards of customer service or professionalism.
• KM

  Khalid M

  Jan 2, 2026
  1.0
  If zero stars were an option, I’d happily select it. Taijah managed to turn a very routine order into an unnecessarily uncomfortable experience. Asking for one proper scoop—or paying extra for a double portion—was treated like a personal inconvenience, complete with eye-rolling and visible annoyance. I then asked for a protein bowl at the register and was informed it’s online-only. No problem at all—I said I’d place the order online. Apparently that wasn’t the end of it, because Taijah returned just to let me know I shouldn’t call her “hun” and should instead use her name… which would’ve been helpful information if she were wearing a name tag. I’ll work on my mind-reading skills for next time. The attitude continued, and once I finally responded, another employee emerged from the back to tell me not to speak to his employees that way—an interesting moment to jump in, considering he wasn’t present for any of the interaction that caused the issue. I understand food service can be stressful. I come here often, my order never changes, and I’m very patient. What I don’t understand is why basic customer interaction seems to be optional here. Disappointing experience overall, especially from a place I frequent.
• DD

  Danielle

  Dec 23, 2025
  1.0
  This place isn’t as great as I expected Their customer service isn’t the best especially going based on other reviews They honestly disappointed me Had a bowl from here and was highly disappointed Would recommend going to a different location
• LN

  Langston Newton

  Dec 19, 2025
  2.0
  Hey, I asked them to mix up my burrito and the man looked at me like I was crazy.

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