Business Details
About
Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCaterer
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
551 reviews
5 stars
334
4 stars
94
3 stars
36
2 stars
32
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some staff are friendly and efficient, while others are reported as rude and dismissive.
Order Accuracy
Multiple customers reported issues with incorrect orders and a lack of accountability from staff when mistakes occur.
Food Quality
The bagels and sandwiches are generally praised for their taste and freshness, although some customers experienced issues with food quality.
Cleanliness
There are mixed reviews regarding cleanliness, with some customers noting dirty conditions in the dining area and restrooms.
Speed of Service
Service speed is inconsistent, with many customers experiencing long wait times, especially during busy hours.
- CBClaire BanksOct 16, 20251.0The order is always wrong. They do not care about dietary restrictions. Please do not eat here if you value your health or inspect food very carefully.
- SYShyh-Horng YangOct 12, 20255.0Excellent bagel. Like our caramel cold brew and chocolate cold brew.
- RIRev IewOct 6, 20255.0Great food, great service!
- SWStephen WaclawskiOct 1, 20251.0Disappointing Experience and Poor Customer Service I had a very disappointing experience with this business. I placed a pickup order for 7:30 AM — plenty of time, considering they open at 6:00 AM. When I arrived shortly after 7:30, my order wasn’t ready. No one greeted me or offered any updates. I had to initiate the conversation and was told they were still waiting on muffins to finish baking. By 7:45, I asked again, but staff continued assisting other customers without acknowledging the delay or offering any sort of explanation or solution. Finally, at 8:00 AM — 30 minutes after my scheduled pickup — I received my order. What made the situation worse was the complete lack of accountability or professionalism. When I expressed my frustration and mentioned I was now late for a meeting, the employee, Darnell, responded with “You're welcome” instead of an apology. When I pointed out the impact of the delay, he dismissed it by saying, “It’s not my fault the muffins aren’t done and you put in a big order,” followed by, “Well, you better hurry up.” This type of customer service is unacceptable — rude, dismissive, and lacking any sense of responsibility. I spent over $80 on this order. I understand delays can happen, but the way it was handled — with zero communication or attempt to make things right — was completely unprofessional. Offering a substitution, a partial refund, or even just a sincere apology at the time would’ve gone a long way. I was finally able to reach a manager a week later, who did apologize, but I was told they usually get good reviews on Darnell. While I appreciated the apology, it was too little too late. I don’t typically leave negative reviews, but the lack of basic customer service here needs to be addressed — especially for customers placing large orders and expecting professional service in return.
- SVSara VertzSep 30, 20255.0Great food and service. Awesome for a quick and tasty breakfast or lunch.
Frequently Asked Questions About Bruegger's Bagels
What are the opening hours of Bruegger's Bagels at 8340 West Bluemound Road, Wauwatosa?
Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.
What types of food and beverages does Bruegger's Bagels offer?
They offer authentic New York style bagels, breakfast and deli sandwiches, made-in-Vermont cream cheese, sides like hashbrowns and muffins, as well as hot and iced coffees including cold brew.
Can I order catering for breakfast or lunch at Bruegger's Bagels?
Yes, Bruegger's Bagels provides breakfast and lunch catering, which can be ordered online.
Which payment methods are accepted at Bruegger's Bagels?
They accept American Express, Discover, Mastercard, Visa, cash, and various mobile payment options like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is it possible to order ahead or get takeout at Bruegger's Bagels?
Yes, you can order ahead using their mobile app or website. Takeout and in-store pickup options are available.
Does Bruegger's Bagels offer dine-in seating and parking options?
Yes, they offer dine-in seating along with free street and lot parking near the location.
Which nearby cafes or coffee shops can customers visit before or after Bruegger's Bagels?
Stone Creek Coffee is a nearby coffee shop and cafe where customers can enjoy a coffee or meal before or after visiting Bruegger's Bagels.
Are there any wellness or spa services near Bruegger's Bagels?
Yes, O P Oriental Massage SPA and several massage therapists like Gregory Jolly and Anna K. Lelko are nearby for health and relaxation services.
Can customers access medical or health services close to Bruegger's Bagels?
Yes, there are multiple nearby medical centers and doctors including Aurora Integrative Medicine and specialists like Dr. Katharine Kelly and Dr. Michelle R. Crane.
How does Bruegger's Bagels compare to other breakfast or bagel shops in the area?
Bruegger's Bagels specializes in New York style bagels and gourmet sandwiches, competing with local and national chains like McDonald's, Wendy's, Panera, Dunkin, and First Watch.