Customers praised the food for being fresh, flavorful, and beautifully presented, especially the Thai and sushi dishes.
Service Issues
Service was inconsistent, with reports of inattentive staff, long wait times, and confusion among servers.
Pricing Concerns
Many customers felt the prices were high relative to portion sizes and quality, leading to mixed feelings about value.
Ambiance
The restaurant's decor and atmosphere received positive feedback, being described as clean, bright, and inviting.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, particularly during busy times or special events.
LM
Lorri Mason
Nov 17, 2025
5.0
The food was super delicious with nice service & a pleasant atmosphere. I'll try some of the other dishes on return visits.
MH
Ms. Honest
Nov 14, 2025
3.0
I really wanted to love this place but I didn’t. The atmosphere was nice. The service was slow and the place was almost empty. We went for dinner they didn’t have any sticky rice for the papaya salad. Apps were good and the sushi was great! Our entrees were just okay though. Go here for dinner when you have a lot of time and are willing to wait.
TS
Tom Semrad
Nov 8, 2025
1.0
Long story short if you do not want to read everything. We waited over an hour and a half for our food to come out and our waiter practically ignored us. We were very kind and it really didn't matter. After waiting that long we were told another 20 minutes before our food would come out, the waiters were unbothered and did not care. The restaurant is nice looking and is friendly. The food was okay of what we got. My biggest thing is that my wife and I got in there around 5:15- 5:20. We sat down and ordered drinks and waited 10-15 for the waiter to get back. Ordered our food and it seemed fine. We were having a good chat and the time started to get away from us and before we knew it half an hour went by without the appetizer came out. Which would have been okay if we would have gotten our food shortly there after, but we didn't. We waited an additional 40 minutes for it to come and then politely asked if everything was going okay with our order. The waiter said sorry and quickly ran off and said it would be out shortly. Another 20 minutes went by and people that showed up well after us started getting their food and people that showed up with us were finishing their meal. At this point I asked again politely if we could get our food to go with the check because we had waited a long time and had somewhere else to be. He then apologized again but without giving us much attention and said it should be out soon. We waited another 5 minutes and I ended up asking another waiter if he could please check on the status of the food. I little after he came out and informed us we would have to wait another 20 minutes for our food to get out. At this point it was almost 7 o'clock, so we had waited already an hour and a half for our food to come out. No apology nothing. Will not go back feel very disrespected.
AC
Alicia Clark
Nov 7, 2025
5.0
What a good meal! I brought a friend here for her birthday, and our whole group loved our food. The service was struggling a bit due to being understaffed, but they were all so nice about it, and it didn't bother us at all!
SS
Sarah Sterling
Oct 21, 2025
4.0
Formerly a French restaurant, this a beautiful location to have a meal. Bright, full of light, and clean. The only thing I found to be a bit tacky were the flags hanging from the ceiling. There were both French flags and the triangle flags you'd see outside a used car dealership. They clash horribly with the classic, sophisticated nature of this restaurant.
We had the AYCE sushi lunch. They called it a "buffet" but there is no buffet set out. There is a set menu from which you get 90 minutes to order and eat what you like. Food was delicious, beautifully displayed, and fresh. My dining companion's Coke was flat. The server said they have been issues with the machine lately. Outside of that, the food was excellent.
One thing I found odd was that we didn't have a dedicated server. There were four or five different individuals who came to our table for various reasons (water, food, etc.) This made it difficult to communicate our needs because we'd ask for something and someone else would bring it out. It made our service a bit inconsistent.
Overall, not a bad place for a meal. A few small tweaks and I'd upgrade my rating to 5 stars.
Frequently Asked Questions About Bangkok Kaizen | Authentic Thai & Japanese Cuisine
What are the regular operating hours of Bangkok Kaizen?
Bangkok Kaizen is open Monday and Wednesday to Sunday from 11:00 AM to 3:15 PM and then again from 5:00 PM to 8:45 PM. The restaurant is closed on Tuesdays.
What delivery and pickup options does Bangkok Kaizen offer?
Bangkok Kaizen offers both in-store pickup and delivery services for your convenience.
What are Bangkok Kaizen's delivery hours?
Delivery is available Monday and Wednesday to Sunday from 11:00 AM to 3:15 PM and from 5:00 PM to 8:15 PM. Delivery service is not available on Tuesdays.
Can I order takeout from Bangkok Kaizen? If so, when?
Yes, takeout is available Monday and Wednesday to Sunday from 11:00 AM to 3:15 PM and 5:00 PM to 8:15 PM. The restaurant is closed for takeout on Tuesdays.
Where is Bangkok Kaizen located?
Bangkok Kaizen is located at 11200 W Burleigh St suite 120, Wauwatosa, WI 53222, USA.
What types of cuisine does Bangkok Kaizen serve?
Bangkok Kaizen specializes in authentic Thai and Japanese cuisine, including sushi, seafood, noodles, and Asian fusion dishes.
What is the price range at Bangkok Kaizen?
The price range at Bangkok Kaizen is considered moderate (TWO).
Are there any nearby places to visit after dining at Bangkok Kaizen?
Yes, nearby you can visit Taqueria El Jefe for Mexican food, Cafe Grace for French cuisine and a cozy café atmosphere, or ABV Social for a sports bar and gastropub experience.
How can nearby restaurants like Taqueria El Jefe and Mex Avenue complement a visit to Bangkok Kaizen?
If you want to explore diverse cuisines, you can visit Taqueria El Jefe or Mex Avenue, both offering Mexican and taco dishes, before or after enjoying authentic Thai and Japanese dishes at Bangkok Kaizen.
Are there nearby bars or breweries where customers can go after dining at Bangkok Kaizen?
Yes, after dining you can visit Good City Brewing, a nearby brewery and pub, or ABV Social, a sports bar and gastropub, for drinks and a lively atmosphere.