EN
Edward Norton
May 10, 2024
STEVENS POINT LOCATION NOT WAUSAU, I used the drive thru in stevens point location on 5/9/24, around 6pm. Order 2 subs, unfortunately not only was my order taken incorrectly it was even made incorrectly accordingto their receipt. I call in and spoketo a manager and tell him my order is incorrect and I understand, but I would like them to deliver my new ones but I am 4 mins out of your delivery zone I feel for the inconvenience it would be fair. His response I'm sorry we have some new people working and he will have to call the general manager get approval to drive .8 miles out of thier delivery zone, and was told the do not make exceptions for any reason...... well I work for a business in point that is further away than that, and when we had meetings of 5 people they will deliver out of their range for that. At that point I was already on my way to get my refund. My point here is this is a horrible manager!!!!! First thing he did was blame NEW employees which means he was not doing his job by properly, by supervising his new employees, then lied about never going out of there area, and im guessing never called his general manager. As the business my wife works for has 300 plus employees which used your company, yes used, for events she has taken your location off its list, and I know the company I work for will not be using you anymore as well. The mistake we can handle it happens often with new employees, but the lying to a customer is reason to not do business.