Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Wausau Subway® Restaurant at 226100 Rib Mountain Dr. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I am circling back to an incident from a few weeks ago. As I currently have daily business in Rib Mountain for 9 months. I am popping into Walmart far more frequently than ever before. I am by-passing this Subway multiple times a week, as I glance in at *Arthurs* hair.
My review is not about *Arthurs* hair, but that could be a sanitary review of its own. ( A couple feet of long hanging curls directly atop the food... For a visual)
My daughter and I intended to eat at this subway a few weeks back.
In the center of the line there was a big sign for something like a $6 turkey and ham.
I asked the girl working if I could order this special on the sign, without the ham.
I religiously do not eat pork.
I did not explain this. I just asked the question. She said. " Yes, I could".
Had she said "No", I would have simply ordered a veggie sub. My usual.
Or, possibly I would have gotten it as advertised and picked the pig meat off. Unlikely, but maybe.
But she said yes.
At the register I was charged something near to double for this item. She realized her mistake. (thats all it was, was a mistake. no fault to her)
So she called over *Arthur* to correct the price, as she had acknowledged she made a mistake..
O.M.G this guy that comes over is SO rude. He says "Absolutely not'. "Nope" with his nose in the air. Even with the employee stating she'd made a mistake. Power trip to the nines. He's the team lead he claims. Go ahead and report him. His name is *Arthur" or something like that. RUDE. Unbelievably rude.
The poor girl too, she looked like she wanted to drop to the floor due to his attitude.
(This is 💯 % TOXIC work environment for this employee.)
I mean, a team lead power trip is not impressive to me. I've worked in customer service 30 years. Much of which has been in management. Or, closely alongside management of corporate business.
In my experience you'd just honor the employees mistake as a customer sat. And even if it's policy you cannot. One would APOLOGIZE!. Find a solution, show even an ounce of compassion. It was principle, and the stench of arrogance.
This man is not an asset to your business. When he's gone I will return my business.
I acknowledge my lack of business does not mean much financially, to this corporation. But, neither would have giving adequate customer service.
*name accuracy?*
JJ
JOHN JACOB JINGLEHEIMER-SCHMIDT
Nov 6, 2025
3.0
No napkins in a pickup order?
EK
Elizabeth Kemp
Sep 6, 2025
3.0
It took about 5+ minutes to put ham and cheese on. A sandwich. Was very slow and I understand that so.etimes on the promotions like the 5.99 subs that you can't change what's on it but I feel like you should still be able to pay a small price even to get a side of banana peppers since you can't put it on the sub. Very rude about it to. The one didn't seem like he even knew what he was doing.
ER
Emanuel R
Sep 4, 2025
1.0
terrible experiencia con el dueño o el gerente de este lugar, la neta que está bien sucio, y necesitan que limpiar.
KR
Kevin Ramirez
Sep 4, 2025
1.0
the owner/operator of this location is absolutely rude and treats walmart employees like door mats, the food isn’t all that great either, maybe a health inspector needs to go take a look because it’s also absolutely filthy