CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wausau is here with warmth and welcome. Panera Bread. Food as it should be.
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and long wait times.
Food Quality
Food quality received mixed reviews; while some customers enjoyed fresh and delicious meals, others complained about missing ingredients and poorly prepared dishes.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, which detracted from the overall experience.
Wait Times
Many customers expressed frustration with long wait times, especially in the drive-thru, indicating a need for improved efficiency.
Pricing Concerns
Customers frequently mentioned that prices seemed high relative to portion sizes and food quality, leading to dissatisfaction.
CM
Chris Mayo
5 days ago
1.0
What a joke. Came here with my family and spent around $70. The ice machine was out of order and when it was time to get our food they didn’t have chicken and rice soup and the order was incomplete. Without asking they personally substituted the soups with something different. No consideration of possibility of food allergies. This is the second time this location has disappointed. Maybe it’s a management thing but we won’t be back.
KD
Kelly Delker
Dec 26, 2025
5.0
We entered the store at the Wausau location and was greeted by Ryan who was a very nice staff person. He was very helpful and personal with a bubbly personality. We really enjoyed visiting with Ryan while taking our order.
LF
Lexi Fiorentino
Dec 11, 2025
5.0
The service was excellent! Customer service was A1 and the employees were so nice and welcoming!
The food was beyond my expectations! Everything was fresh and tasted amazing! Will definitely return!
CC
Corrine
Dec 6, 2025
1.0
Wait time is well over 30 minutes even in the drive thru. My food was prepared extremely messy, soggy bread. Missing items as well. Very expensive as well.
DZ
Danielle Zietlow
Nov 30, 2025
1.0
🤮🤮 hair found in two different types of soup, called to talk, they told me to throw the food away and come back for a refund, We went back the lady tried to argue with us and then told us to bring the food that she had told us to throw away in, but luckily we hadn’t. On top of having to wait five minutes for salt and pepper and get no spoons with our three soups. If I could’ve gave you negative stars, I would have