Arby's

3.9
529 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2601 North 20th Avenue, Wausau, WI
54401, United States

Hours

Reviews

3.9
529 reviews
5 stars
215
4 stars
163
3 stars
64
2 stars
33
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted long wait times, rude staff, and incorrect orders, particularly in the drive-thru.

Cleanliness

Customers frequently reported unsanitary conditions in the dining area and concerns about food handling practices.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about cold, stale, or poorly prepared items.

Positive Experiences

Despite the negative feedback, some customers noted good service and enjoyable meals, particularly during less busy times.
  • NB
    Nancy Becker
    Jan 5, 2026
    4.0
    There is a gas station in the same building. Lot's of parking, clean,fast. Very good food.
  • WS
    Wayne Schulz
    Dec 10, 2025
    1.0
    Sat in drive through for 10 mins without anyone responding called the store. Associate answered and acted dumb went in two works sitting there playing on their phone. Horribly run I hope whoever is the owners and managers understand how bad this truly was. 5 cars where behind me and all left as well
  • MF
    Michael Foley
    Oct 30, 2025
    4.0
    Nice clean BP and Arby's. So wonder it gets so much business It's just slightly off highway k after you go past two roundabouts heading north towards Merrill from Wausau fleet farm
  • KT
    Kenney Tommie
    Oct 23, 2025
    3.0
    It's okay, but who likes roast beef all the time
  • TA
    Thomas Austin
    Oct 10, 2025
    1.0
    Cashier taking our order was rude and inattentive. Seemed more preoccupied talking with someone else while we were there, going so far as to even take their phone when they handed it to him and spoke with whoever was on it. Didn't stay at register to press the button to let us pay and didn't make sure it did it properly. Inside restaurant also looked and SMELLED incredibly filthy When we finally started eating our food, my fries genuinely tasted like they were old and just dunked back into the fryer for a bit cause they tasted extra greasy/oily, as were the steak nuggets as they were DRIPPING grease, the cheese on my ham and Swiss melt tasted pretty old I couldn't eat more than two bites and my Wife's chicken sandwich had a HAIR IN IT!!A really long strand of hair. Will NOT be returning to this Arby's and if possible will see about getting a refund. And if we can't do that then we will be making a report to higher ups