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Arby's

3.8
(536 reviews)
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Business Details

2601 North 20th Avenue, Wausau, WI
54401, United States
(715) 675-1025
http://www.arbys.com/locations/us/wi/wausau/2601-north-20th-avenue/store-7787
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2601 North 20th Avenue, Wausau, WI
54401, United States

Hours

Reviews

3.8
536 reviews
5 stars
218
4 stars
163
3 stars
65
2 stars
34
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported long wait times, rude staff, and incorrect orders, leading to frustration.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness and preparation of items.

Cleanliness

Customers frequently noted unsanitary conditions in the dining area and concerns about food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
  • KR
    Kim Radman
    4 days ago
    2.0
    There was only 2 people working and yje cash guy had to do everything but make the sandwichs and when it got busy he couldn't prepare for my food as such, drop in the potato cakes, which takes 3 minutes. Then, they had to put in the fish and when he had time they had to drop in the cheese sticks. So it took fifteen minutes or more for me to get my food AND BY THE TIME EVERYTHING WAS DONE, THE FOOD WAS PRACTICALLY COLD
  • NB
    Nancy Becker
    Jan 5, 2026
    4.0
    There is a gas station in the same building. Lot's of parking, clean,fast. Very good food.
  • WS
    Wayne Schulz
    Dec 10, 2025
    1.0
    Sat in drive through for 10 mins without anyone responding called the store. Associate answered and acted dumb went in two works sitting there playing on their phone. Horribly run I hope whoever is the owners and managers understand how bad this truly was. 5 cars where behind me and all left as well
  • MF
    Michael Foley
    Oct 30, 2025
    4.0
    Nice clean BP and Arby's. So wonder it gets so much business It's just slightly off highway k after you go past two roundabouts heading north towards Merrill from Wausau fleet farm
  • KT
    Kenney Tommie
    Oct 23, 2025
    3.0
    It's okay, but who likes roast beef all the time
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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