Wingstop

3.5
216 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Waukesha E Sunset Dr. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
116 E. Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.5
216 reviews
5 stars
98
4 stars
35
3 stars
15
2 stars
14
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.

Order Accuracy

Numerous reviews indicate frequent issues with incorrect orders, missing items, and food preparation mistakes.

Food Quality

While some customers enjoyed the wings and found them flavorful, many reported problems with undercooked or cold food.

Management

The new manager, Brett, received positive mentions for his proactive approach to resolving issues, contrasting with negative experiences under previous management.

Cleanliness

Several reviews noted unsanitary conditions, including staff not wearing gloves and a messy dining area.
  • TL
    T L
    Jan 10, 2026
    1.0
    I normally wouldn't care about missing items on an order, as long as i don't get charged for it. I called about it. I could hardly even finish giving my phone number, or name. Whoever is taking calls has serious social and listening issues and should be kept away from any interaction from customers. Absolutely unreal interaction. 1/10/2026 735pm.
  • DA
    Deana Ann
    Jan 9, 2026
    3.0
    I don't know why this place is that popular. There's not much meat on the bone-in wings and it was fried really hard. The lady at the counter was very stressed out and my food was like 15 minutes late
  • IG
    ivan garczynski
    Jan 5, 2026
    3.0
    App wanted to send me a code via email but every time I went to my email it kicked me out of the app. Every time I went back into the app it sent me a new email with a new code and when I went out to get the email it kicked me out of the app so I never got my points in
  • JH
    Jeramy Hughes
    Dec 29, 2025
    1.0
    I had a carry out order and there was a problem with some of the chicken having the wrong sauce. I called and they said it was no problem and to come back and they would correct my order. He asked that I come in like 15 minutes because they were swamped which I said was no problem as I was happy my kid’s food would be corrected. When I got there, a different manager said I was lying and there was no way the order was wrong. He wouldn’t correct the order and said he would only remake it if I paid for it but gave me a gracious discount ….. so I paid for my original order and half for the replacement order to finally get the order right at the cost of x1.5 my money plus the time driving there and back twice because the manager thought I was trying to pull one over on them for 8 chicken tenders for my kid. Then while I sat there waiting for the remake the manager kept looking at me from the kitchen and laughing. Can’t make this up, terrible customer service.
  • KM
    Khamaya Montgomery
    Dec 23, 2025
    1.0
    Employees extremely unprofessional speaking on customers personal life!!! Whoever had something to say about my sister pregnancy will be hearing from me soon !

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.