Papa Johns Pizza

3.2
201 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Waukesha, WI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Waukesha pizza for any occasion. Call us for pizza delivery in Waukesha or stop by 207 East Sunset Drive for carryout to order the best pizza in Waukesha, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
207 East Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.2
201 reviews
5 stars
80
4 stars
28
3 stars
11
2 stars
14
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for delivery and poor communication regarding their orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked pizza, missing toppings, and incorrect orders.

Customer Service

Several customers experienced rude or unhelpful staff, particularly when addressing issues with their orders.

Delivery Problems

Issues with third-party delivery services like DoorDash led to complaints about cold food and missing items.

Positive Staff Feedback

Some customers praised individual employees for their helpfulness and friendly service.
  • AG
    Alex Gonzalez
    Nov 7, 2025
    1.0
    Horrible customer service. They hate all customers
  • RH
    Robby Hovde
    Aug 28, 2025
    5.0
    My experience was great I ordered a XL pizza on 8 26 25, 1015pm, the pizza was great the service was great, awesome employee!
  • PS
    Plastic Spoon
    Jul 4, 2025
    1.0
    0 stars if possible! Ordered a pizza with extra cheese and no cheese came on it. Edges burnt as well. The address is blocked out for obvious reasons. I called back and the woman was rude and began to argue. I could not hold my tounge and called these people idiots. Seriously how dumb or high do you have to be to make an sauce pizza off an order with extra cheese. I stupidly took a remake and I believe they must have used dirty water or something mixed in with the new correctly made pizza with cheese. I got severe food poisoning that I should have gone to E.R because I was on the floor crawling to the bathroom (OFF OF THEIR DUMBASSERY AND RETALIATION FROM IT) and should have saved the pizza for contamination testing. This place deserves to close down. Also, not ever eating Papa John's again. Concerned that them using door dash delivery drivers instead of their own drivers. It took almost 2 hrs to get this nasty disaster. I dont get why these low life food workers think A.I powered food kitchens like Miso Robotics shouldn't replace them. FYI: This happened on 01/18/2022 as seen in the corner of the pizza box label. I was showing someone these pics and realized that I never made a proper review on this locations behavior. Sad to see that nothing has changed sense.
  • MW
    Mark Wencka
    Jun 1, 2025
    1.0
    Went into the store and placed an order. Lady says it’ll be about 10-15 minutes, 30 minutes later, my order is ready. Ordered a 16” and 14” pizzas and 12” cheesy bread. Get home and open up the boxes and I have 2 14” pizzas one of them in a 16” box!! Joke!! The bigger joke was the pizza itself. $54 for dough a splash of hot sauce on one and barbecue sauce on the other and about 6 pieces of chicken on each!! Then I call and no answer. It was about 15 years since I had Papa John’s and it’ll be never again!!
  • JH
    Joseph Hollingsworth
    Jan 25, 2022
    1.0
    Placed an order online. Less than 10 minutes later the order was cancelled with no explanation via email. Called to find out why. Lady answered said she didn’t know , asked us to hold for a manager and without a word put us on what ended up being a 15 hold before we hung up.

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Waukesha?

Papa Johns Pizza in Waukesha is open from 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Does Papa Johns Pizza offer delivery services?

Yes, Papa Johns Pizza offers delivery services with no-contact delivery option available for your safety.