Panera Bread

3.8
890 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

1170 W Sunset Drive, Waukesha, WI
53189, United States
(262) 951-2009
https://www.panerabread.com/en-us/cafe/locations/wi/waukesha/1170-w-sunset-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waukesha is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1170 W Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.8
890 reviews
5 stars
428
4 stars
187
3 stars
86
2 stars
73
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in the drive-thru and for dine-in orders.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others experienced issues with freshness and portion sizes.

Customer Service

Customer service experiences varied widely, with some staff being praised for friendliness while others were criticized for rudeness and lack of professionalism.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms and dining area.
  • SB
    Sheila Boots
    Nov 7, 2025
    3.0
    Soup not very hot and sandwich was ok. Hardly anyone in restaurant and it was noon.
  • SB
    Sammi Binkley
    Nov 1, 2025
    2.0
    I do not recommend this location. Both times I have been here I have waited insanely long to get my food. 30 minutes in the drive through and when dinning in, it was an hour. There were several people going up to the counter getting refunds for the wait.
  • CM
    Candy Mings
    Nov 1, 2025
    5.0
    Isabelle, the window cashier on Saturday 11/1 is doing an AMAZING job!! You got this girl ❤️
  • JR
    Jason Roskopf
    Oct 22, 2025
    1.0
    I was charged $38.69 for food I never got after cancelling my order less than two minutes after placing it. The Panera website says a bowl of Broccoli Cheddar Soup is $8.59 and a brownie is $3.99, but Uber Eats tried to charge $10.79 per soup and $4.99 per brownie, plus a $20 delivery fee — even though I pay for Uber One, which should give me free delivery. When I cancelled right away, the app said it was successful but then claimed I still had to pay “to compensate the restaurant.” Now I’m stuck filing a credit card dispute just to get my money back. Customer service doesn’t take phone calls anymore, and the chat bot refuses to refund anything. Absolutely ridiculous — charged in full for nothing. Avoid this Panera until they fix their pricing and refund policies.
  • SM
    S M
    Sep 27, 2025
    1.0
    Slowest Panara Bread drive thru I've ever been to...
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Waukesha accept reservations?

No, Panera Bread in Waukesha does not accept reservations.

What are the opening hours for Panera Bread in Waukesha?

Panera Bread in Waukesha is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.