Panera Bread

3.8
892 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waukesha is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1170 W Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.8
892 reviews
5 stars
428
4 stars
188
3 stars
86
2 stars
73
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for both drive-thru and dine-in orders, often exceeding 30 minutes.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and poor taste, particularly with sandwiches and salads.

Customer Service

Many reviews highlighted rude or unhelpful staff interactions, with several customers expressing dissatisfaction with management's response to complaints.

Pricing Issues

Customers felt that the prices were too high for the portion sizes and quality of food received, leading to perceptions of poor value.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • SM
    Spencer Malcolm
    3 days ago
    1.0
    Drive thru takes 30 minutes.
  • SB
    Sheila Boots
    Nov 7, 2025
    3.0
    Soup not very hot and sandwich was ok. Hardly anyone in restaurant and it was noon.
  • SB
    Sammi Binkley
    Nov 1, 2025
    2.0
    I do not recommend this location. Both times I have been here I have waited insanely long to get my food. 30 minutes in the drive through and when dinning in, it was an hour. There were several people going up to the counter getting refunds for the wait.
  • CM
    Candy Mings
    Nov 1, 2025
    5.0
    Isabelle, the window cashier on Saturday 11/1 is doing an AMAZING job!! You got this girl ❤️
  • JR
    Jason Roskopf
    Oct 22, 2025
    1.0
    I was charged $38.69 for food I never got after cancelling my order less than two minutes after placing it. The Panera website says a bowl of Broccoli Cheddar Soup is $8.59 and a brownie is $3.99, but Uber Eats tried to charge $10.79 per soup and $4.99 per brownie, plus a $20 delivery fee — even though I pay for Uber One, which should give me free delivery. When I cancelled right away, the app said it was successful but then claimed I still had to pay “to compensate the restaurant.” Now I’m stuck filing a credit card dispute just to get my money back. Customer service doesn’t take phone calls anymore, and the chat bot refuses to refund anything. Absolutely ridiculous — charged in full for nothing. Avoid this Panera until they fix their pricing and refund policies.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Waukesha accept reservations?

No, Panera Bread in Waukesha does not accept reservations.

What are the opening hours for Panera Bread in Waukesha?

Panera Bread in Waukesha is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.