Jimmy John's

3.9
285 reviews

About

Sandwich Restaurant

Location

Jimmy John's
N20W22951 Watertown Rd, Waukesha, WI
53186, United States

Hours

Reviews

3.9
285 reviews
5 stars
163
4 stars
50
3 stars
10
2 stars
13
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for orders, often exceeding an hour, contradicting the brand's promise of 'freaky fast' service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly service and rude behavior from staff, particularly from management, affecting the overall customer experience.

Food Quality

While some customers praised the food quality, there were several complaints about freshness and incorrect sandwich preparations.
  • AC
    A C
    Dec 18, 2025
    3.0
    Your poor employees need a little more help at lunch time. One had to split time taking orders and making sandwiches. Big delay in taking your order leading to a buildup of customers. So many people that the small building can barely hold them all.
  • EM
    Erin Murdock
    Nov 18, 2025
    1.0
    NO FREAKY FAST HERE. This Jimmy Johns needs help. Love the sandwichws but the service here is out of control. They never confirm when orders are ready. They typically get slammed at lunch and there are tons of people standing around waiting including people who orders thru the app and are trying to pickup. I have complained to corporate more than once, the service continues to decline. I continue to try to give them another chance, but am constantly disappointed. I placed my order at 1PM. Called at 120 to make sure they received my order. Not only did they receive it, it was ready but the order tracker did not show that. Still doesnt. Beware when dealing with this location
  • RW
    Ryan Wilhelm
    Oct 23, 2025
    5.0
    I just want to make it known that Ben, your delivery driver is one of the nicest kindest guys I know. Today my order accidentally got placed on the pick up shelf instead of going out for delivery and Ben saw it was my order and had the shop remake my sandwich nice and hot because it sat there for a good 20 some odd minutes. It certainly wasn’t Ben’s fault. In my opinion, Ben is an absolutely stellar employee and he should get a raise!
  • KR
    Kyle Robinson
    Sep 26, 2025
    1.0
    This is the single slowest JJ in existence. We order here all the time and it takes a minimum of 40 minutes to be able to pickup your order.
  • DD
    Dee Dee
    Aug 3, 2025
    5.0
    Good customer service friendly staff very welcoming clean location.