Service Speed
Many customers reported long wait times for orders, often exceeding an hour, contradicting the brand's promise of 'freaky fast' service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of friendly service and rude behavior from staff, particularly from management, affecting the overall customer experience.
Food Quality
While some customers praised the food quality, there were several complaints about freshness and incorrect sandwich preparations.