Einstein Bros. Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Numerous customers reported long wait times, incorrect orders, and poor customer service, with some employees displaying negative attitudes.
Food Quality
While many customers enjoyed the bagels and breakfast sandwiches, there were complaints about food being served cold, burnt, or incorrect.
Staff Friendliness
Feedback was mixed regarding staff friendliness; some praised the helpfulness of certain employees, while others noted rudeness and lack of engagement.
Pricing Concerns
Several reviews mentioned that the prices were considered high for the quality of food received, leading to dissatisfaction.
Operational Issues
Customers expressed frustration over inconsistent hours, with reports of the location closing early and limited dine-in options.
KH
Kathleen Harrits
1 day ago
5.0
The drive-thru employee was positive and cheerful...nice to see that...😊
DS
Denise Stodola
2 days ago
2.0
Very disappointed in the Texas brisket sandwiches. I order 4 brisket sandwiches every other month or so. I ordered 4 this morning and they were all smashed flat with hardly any brisket in the sandwich. We could have scrapped the meat off all four and had enough for 1 sandwich. Very disappointing. Won't be back.
DR
Dominick Rennhack
Nov 9, 2025
1.0
Worst experience of my life. Waited 20 minutes for someone to take our order, then waited over half an hour for two bagels. Will be boycotting this joke of an establishment.
BP
Bethany P
Oct 19, 2025
1.0
Every time I come here I have optimism that it will be better than the last time. After today I won’t be coming back. Why do people go to fast food restaurants? To get food fast. We waiting for 30 minutes to get two simple egg bagels. I changed our babies diaper, fed him and listened to him scream for 30 minutes when we should have been there for 5. When they gave us our food it was the wrong thing, so had to wait another 5 mins to get the right order. There was not a huge line in front of us, maybe 4 cars total. I open my sandwich and it’s a complete mess and not even cut on the bottom bagel at all.
I’ve gone to other Einstein locations and not had as bad of issues, but yall need to do some serious training for your employees or hire better people , it’s just ridiculous. We will not waste our time or money here ever again.
MA
Michelle Arms
Oct 19, 2025
1.0
I have ordered from here a couple times and each time it got worse. One time I had to leave the drive through line because I sat for for 30 minutes in one spot. Another time they forgot an item in my 3 item order. The last straw was when I walked in for pickup and the lady who was cooking in the back was swearing and saying how much she hated her job, so loud we could all hear her. I will not be coming back to this location.
Frequently Asked Questions About Einstein Bros. Bagels
What are the opening hours of Einstein Bros. Bagels in Waukesha?
Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM. On December 24th, it opens from 7:00 AM to 1:00 PM, and it is closed on December 25th each year.
What products and specialties does Einstein Bros. Bagels offer?
They offer fresh-baked bagels, cage-free egg sandwiches, deli lunch sandwiches, various coffee beverages including cold brews, and specialty items like Nova Lox Sandwich and Texas Brisket Egg Sandwich.
What kinds of payment options are accepted at Einstein Bros. Bagels?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, Mastercard, Samsung Pay, and Visa.
Does Einstein Bros. Bagels provide any delivery or pickup services?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order online or use a mobile app for Einstein Bros. Bagels?
Yes, you can order online via their website and use their mobile apps available on Apple App Store and Google Play Store.
What special convenience services does Einstein Bros. Bagels have at this location?
They have a drive-thru, dine-in, carry out options, wheelchair accessible seating and restroom, free street and parking lot parking, and accept mobile NFC payments.
What nearby places can I visit before or after my meal at Einstein Bros. Bagels?
Nearby you can visit Caribou Coffee & Einstein Bros. Bagels for more coffee options, Firehouse Subs for sandwich choices, and Pick 'n Save grocery store for shopping.
Is there nearby banking or financial services close to Einstein Bros. Bagels?
Yes, PNC Bank and Tri City National Bank are located nearby, useful if you need banking services during your visit.
Are there fitness or recreational facilities near Einstein Bros. Bagels?
Yes, Xperience Fitness gym and British Swim School Xperience Fitness are nearby, so you might combine a workout or swim with your visit.
What kinds of catering options does Einstein Bros. Bagels offer?
They provide catering services for breakfast, lunch, brunch, and group orders including Baker’s Dozen Bagel Boxes and breakfast deals.