Einstein Bros. Bagels

3.7
308 reviews
Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy

About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafe
Einstein Bros. Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
180 East Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.7
308 reviews
5 stars
145
4 stars
63
3 stars
27
2 stars
21
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with some employees displaying negative attitudes.

Food Quality

While many customers enjoyed the bagels and breakfast sandwiches, there were complaints about food being served cold, burnt, or incorrect.

Staff Friendliness

Feedback was mixed regarding staff friendliness; some praised the helpfulness of certain employees, while others noted rudeness and lack of engagement.

Pricing Concerns

Several reviews mentioned that the prices were considered high for the quality of food received, leading to dissatisfaction.

Operational Issues

Customers expressed frustration over inconsistent hours, with reports of the location closing early and limited dine-in options.
  • KH
    Kathleen Harrits
    1 day ago
    5.0
    The drive-thru employee was positive and cheerful...nice to see that...😊
  • DS
    Denise Stodola
    2 days ago
    2.0
    Very disappointed in the Texas brisket sandwiches. I order 4 brisket sandwiches every other month or so. I ordered 4 this morning and they were all smashed flat with hardly any brisket in the sandwich. We could have scrapped the meat off all four and had enough for 1 sandwich. Very disappointing. Won't be back.
  • DR
    Dominick Rennhack
    Nov 9, 2025
    1.0
    Worst experience of my life. Waited 20 minutes for someone to take our order, then waited over half an hour for two bagels. Will be boycotting this joke of an establishment.
  • BP
    Bethany P
    Oct 19, 2025
    1.0
    Every time I come here I have optimism that it will be better than the last time. After today I won’t be coming back. Why do people go to fast food restaurants? To get food fast. We waiting for 30 minutes to get two simple egg bagels. I changed our babies diaper, fed him and listened to him scream for 30 minutes when we should have been there for 5. When they gave us our food it was the wrong thing, so had to wait another 5 mins to get the right order. There was not a huge line in front of us, maybe 4 cars total. I open my sandwich and it’s a complete mess and not even cut on the bottom bagel at all. I’ve gone to other Einstein locations and not had as bad of issues, but yall need to do some serious training for your employees or hire better people , it’s just ridiculous. We will not waste our time or money here ever again.
  • MA
    Michelle Arms
    Oct 19, 2025
    1.0
    I have ordered from here a couple times and each time it got worse. One time I had to leave the drive through line because I sat for for 30 minutes in one spot. Another time they forgot an item in my 3 item order. The last straw was when I walked in for pickup and the lady who was cooking in the back was swearing and saying how much she hated her job, so loud we could all hear her. I will not be coming back to this location.

Frequently Asked Questions About Einstein Bros. Bagels

What are the opening hours of Einstein Bros. Bagels in Waukesha?

Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM. On December 24th, it opens from 7:00 AM to 1:00 PM, and it is closed on December 25th each year.

What products and specialties does Einstein Bros. Bagels offer?

They offer fresh-baked bagels, cage-free egg sandwiches, deli lunch sandwiches, various coffee beverages including cold brews, and specialty items like Nova Lox Sandwich and Texas Brisket Egg Sandwich.