Buffalo Wild Wings

3.5
1192 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1180 West Sunset Drive, Waukesha, WI
53189, United States

Hours

Reviews

3.5
1,192 reviews
5 stars
432
4 stars
309
3 stars
142
2 stars
99
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and poor service, often leading to dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect orders.

Staffing Problems

Several reviews mentioned that the restaurant appeared to be understaffed, affecting service speed and overall experience.

Positive Staff Interactions

Despite the issues, some customers praised individual staff members for their friendliness and helpfulness.

Atmosphere Concerns

Customers noted that the atmosphere was affected by poor service and cleanliness, with some expressing disappointment in the overall dining experience.
  • KK
    King Key
    6 days ago
    5.0
    Me and my boyfriend had a wonderful time here, the food was hot and our server Jessica was attentive to us and polite. The bathrooms also smelt very clean.
  • M2
    Mommy of 2
    Jan 2, 2026
    1.0
    They burnt the wedges . Food was stale. Pretty disappointing.
  • MH
    Max Helfenstein
    Dec 28, 2025
    1.0
    I ordered online for pick up and put a 10 dollar tip on my order. Im in a wheelchair and called when I got there and kept being put on hold then hung up on. I finally went in after 3 times. The guy behind the counter was on the phone and said ill call you back. So obviously he was on the phone with someone he knew and chose to ignore the customer. I work customer service you have to do better. Especially since I gave a tip for nothing. Not good
  • MR
    Mike Radichel
    Dec 11, 2025
    4.0
    Why is it so cold in the bar area? Our food was good but did not stay warm.
  • AG
    Alfredo Garcia
    Nov 25, 2025
    2.0
    Ordered on line. Delivery was light carrots and celery. Didn't get our ranch sauce or any other sauce we ordered. When we tried to call the automated voice put us on hold then told us no could take our call. Tried 4x's!! For the priced i paid i believe getting what I paid for so not be too much to ask. Oh yeah, the food wasn't even hot.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings offer?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the opening hours of Buffalo Wild Wings in Waukesha?

The restaurant is open Monday to Thursday from 11:00 AM to 12:00 AM, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.