Jimmy John's

3.1
305 reviews

About

Sandwich Restaurant

Location

Jimmy John's
103 N Church St, Watertown, WI
53094, United States

Hours

Reviews

3.1
305 reviews
5 stars
105
4 stars
59
3 stars
18
2 stars
18
1 star
105

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding an hour, with some orders taking over two hours.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and poorly made sandwiches, leading to customer dissatisfaction.

Customer Service

Feedback highlighted poor customer service, including rude staff interactions and lack of communication regarding order status.

Food Quality

While some customers praised the food, others reported issues with freshness and incorrect ingredients.

Inconsistent Experience

Overall, customers noted a mix of positive and negative experiences, indicating inconsistency in service and food quality.
  • TD
    Tolen Dodd
    Jan 3, 2026
    1.0
    Absolutely horrible employees who don't care about their customers and will treat you cruely just for entering, like you're in their way
  • AB
    Alicia Boldon
    Dec 20, 2025
    1.0
    I get it ur busy but slapping my order together is insane . Our whole order was wrong called complain. They said they would remake our sandwiches. The sandwiches barely have anything on them but yet they’re gonna charge $12 for each sub, but can’t even put a good amount of lettuce or mayo on them. I love Subway but I wanted to try a new sandwich place and this is what I get. Subway is 100% better. I don’t even know why I decided to try this place disgusting.
  • KS
    Kimberly Stamper
    Dec 6, 2025
    1.0
    This Jimmy John’s does NOT keep the commitment to be fast. The wait on subs was 25-30 minutes for IN STORE orders. There were 5 people behind the counter with an order coming out every 5-10 minutes. This is completely unacceptable. They did not tell people in advance and people were cancelling orders after waiting 30 minutes. A total disappointing and does not deserve to be called Jimmy John’s.
  • AN
    Anna Newman
    Aug 29, 2025
    3.0
    the food was really good but i ordered a chicken caesar salad wrap and there isn’t chicken in it 😭😭😭 otherwise, it tasted good.
  • CH
    Chase Hilton
    Aug 21, 2025
    1.0
    The most underwhelming sandwich ever. There was so little on it I felt like I was just eating a bread roll. I ordered the Vito and it was junk. First time to this location and have never had such a poor quality sandwich from Jimmy John's before. It was so pathetic I had to go to another place to feel like I ate anything.