Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
248 reviews
5 stars
137
4 stars
38
3 stars
10
2 stars
9
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted issues with order accuracy and slow service.
Cleanliness
Multiple reviews highlighted significant cleanliness issues, with many customers describing the location as dirty and unkempt.
Food Quality
Feedback on food quality was inconsistent; while some customers enjoyed the burgers and ice cream, others reported problems with food preparation and freshness.
Management Issues
Several reviews indicated dissatisfaction with management, particularly regarding staff training and operational efficiency.
- JMJodi L. M.Jan 3, 20261.0EDITED FOR THEIR RESPONSE; This store has gone downhill as soon as a new owner took over. Sadly, I avoid it unless it’s a prepackaged item in the freezer. Look at the screenshot of DQ reply. Totally AI /auto generated response.
- AGA GJan 2, 20261.0New ownership, ran by foreigner's. Quality of food is no longer the same and customer service doesn’t exist. Prices have increased while the food quality has decreased, appears new ownership is cutting corners. I would advise against this location.
- P- POHLHAMMERJan 2, 20261.0### WARNING### They are NOT wearing gloves when preparing food ! They are MICROWAVING old food to serve. I watched a man handle money then make my burger by tossing the bottom half into the microwave, then adding toppings. If your burger and bun on the bottom is so hot you can't touch it , now you know why. Disgusting third world behavior. Read the last few 5 star reviews ,, clearly written by the people running the place now.
- MHMatt & Nicki HoweJan 2, 20261.0I ordered on the app 4 piece chicken tenders meal, food was barely warm and the chicken strips were small and not what I consider strips. They didn’t have unsweetened iced tea, so instead didn’t offer an option, just gave us a Dr Pepper. My husband’s tenders were equally as small but had so much sauce, I don’t even know if they were worth it. For the cost of going out, I could have saved the money and made my own and still had a better experience. Really sad to see what was such a great addition to the neighborhood has gone down in quality so much. Likely won’t be back would rather drive to Mukwonago for a better quality experience
- THTricia HanksDec 30, 20255.0Went to get an icecream cake for my son’s birthday. They had a good selection to pick from, offered to write on it, and it turned out great! They have new owners and staff-and everyone who worked there was so friendly! I ordered cheese curds w/ ranch and they were cooked well and delicious!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Waterford offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, Chicken Strip Basket, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Waterford?
The restaurant is open daily from 10:30 AM to 9:00 PM.
Are there any family-friendly amenities at Dairy Queen Grill & Chill?
Yes, it offers booster seats, high chairs, outdoor seating, free WiFi, restrooms, and is wheelchair accessible, making it family-friendly and welcoming to children.
Can I use the drive-thru at the Dairy Queen Grill & Chill in Waterford?
Yes, this location has a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill in Waterford offer mobile ordering and exclusive deals?
Yes, customers can download the Dairy Queen app to access exclusive deals and use mobile ordering and rewards features.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, the restaurant offers both indoor and outdoor seating for guests.
How can I order food ahead of time from Dairy Queen Grill & Chill in Waterford?
You can place an order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/45822/.
What nearby fitness centers are close to Dairy Queen Grill & Chill where I can work out before or after my meal?
Inclusive Performance and Crossfit Syndicate gyms are nearby, offering various sports and fitness activities.
What local attractions can I visit near Dairy Queen Grill & Chill after enjoying a meal?
You can visit the ADI Business Park for a relaxing outdoor park experience or check out the Prairie Lakes Library System for some quiet time and events.
Are there local shops near Dairy Queen Grill & Chill where I can do additional shopping?
Yes, nearby stores include Dollar General for discount shopping, O'Reilly Auto Parts for automotive needs, and Twisted Floors for flooring and carpet solutions.