McDonald's

3.2
879 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
835 15th Avenue, Union Grove, WI
53182, United States

Hours

Reviews

3.2
879 reviews
5 stars
262
4 stars
161
3 stars
178
2 stars
76
1 star
202

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times for orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including flies and dirty surfaces.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or overcooked items.

Speed of Service

Customers consistently noted slow service, particularly during busy hours, leading to long wait times.
  • TG
    Toma Goodbear
    Nov 14, 2025
    1.0
    This has to be one of the dirtiest store I've been too. Came several times around d 5pm. And there is food all over the floors. Only found 1 table that was kind of clean. Was ordering food, the person taking my order just walked away as I was ordering the first item. I stood there for several minutes before someone came over to finish my order.
  • AC
    alan case
    Nov 1, 2025
    5.0
    Always have good service here!
  • LN
    Legendary Nostalgia
    Oct 28, 2025
    4.0
    Small town restaurant, clean store.
  • JO
    Joseph Ortegel
    Oct 14, 2025
    1.0
    This place has the worst customer service ever. I have never gone to a place that does not great you. You have to wait long periods of time if you walk in to order. If you use the self check in board to order, you get no receipt. When you order comes up they yell out your number and throw the food on the counter. They don’t and won’t make eye contact as they walk away as fast as they can. If you have a question or even want to ask for salt, you have to wait until someone notices you standing there and then asks what you need. The manager is the worst. I had to get her attention cause I had no drink with my order. She just yelled out, it’s on its way. To be honest, I like the food but wish there was a Burger King in town. I would go there instead. While I was standing there today, there were 2 Older ladies and one was handicapped. Again got the food thrown down on the counter with no drinks or even thank you. She stood there for 2 mins before someone helped her. Just the poorest customer service ever…….. The laddies looked at me and said, wow. I then said it’s like that every time I come in… I hope this review helps to get better service and if not I’ll keep leaving bad reviews and pray someone see them.
  • NX
    neal xhabiri
    Sep 29, 2025
    4.0
    Went through the drive thru asked for steak, egg and cheese bagel the guy taking the order was total out if it this day. Repeated everything incorrectly finally when to pay and the lady there was confused not for my end but the guy taking the order. Then I received the order. Then pulled up to a parking space when I looked at my sandwich ( forgot to write that I asked for no sauce and no butter on the sandwich) sauce was inside on top and on the bottom butter also. Walked in to address the issue they looked upset like it’s my fault. Took the sandwich before getting in the car a looked at it more carefully and come to find out they did not add cheese. Went back and I got that what know look. After adding the cheese I got in the car and went to work which is 3 minutes away. The sandwich was cooled and so was the hash brown. I throw it out. I have between 20-25 workers each day ( Monday-Friday) that I buy there breakfast and I never understood why the driver that picks up the food drives 5-7 miles to the other McDonald’s. NOW I KNOW. The worst place/ meal and service I have ever had and I’ve had a few.NEVER Going back.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Union Grove, WI?

McDonald's in Union Grove is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to 11:00 PM, with Sundays starting at 6:00 AM.