Customers frequently praised the friendly and helpful staff, though some reported issues with order accuracy and rudeness from certain employees.
Food Quality
While many enjoyed the food, including burgers and ice cream, there were complaints about freshness, incorrect orders, and some items being poorly prepared.
Cleanliness
The restaurant was generally noted as clean, but there were isolated reports of unsanitary conditions and issues with food preparation.
Wait Times
Several customers expressed frustration with long wait times for orders, particularly during busy periods or when ordering ahead.
PB
Paul Baumeister
5 days ago
5.0
I am very satisfied the food and the service. They are all friendly.
AG
Alyssa G
Nov 14, 2025
2.0
The food and service were fine, but the building had a very strong, unusual smell that didn’t match what you’d expect from a Dairy Queen. Even my Blizzard had a noticeable odor when it came through the drive-thru window, which was pretty off-putting. Some deeper cleaning and better ventilation would really help, because it’s a good location otherwise.
NH
Nicholas Hempel
Sep 24, 2025
5.0
Thank you for the cake! You did so amazing with such short notice and were so kind!
JR
Jennnifer Rigert
Sep 18, 2025
5.0
We called and placed an order for 3 ice cream cakes 3 days before we needed them. They created custom colors and custom florals so they all coordinated. The owner personally helped carry them to the car. She was so excited and grateful that we chose her location for our cake needs. They were beautifully done and enjoyed by all of our guests. I highly recommend the UG location!
JE
Jason Economus
Sep 17, 2025
5.0
Fantastic place, we are regulars, love this DQ. kind, friendly and fast service, the place for everyone!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Union Grove?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® treats, Grillburgers®, shakes & malts, chicken strip baskets, and signature ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Is there seating available at the Dairy Queen Grill & Chill?
Yes, the restaurant has both indoor seating and outdoor seating areas available.
Is the Dairy Queen in Union Grove family-friendly?
Yes, it welcomes families and children, and provides booster seats and high chairs.
Can I order food in advance or earn rewards with a mobile app at Dairy Queen Grill & Chill?
Yes, you can use the Dairy Queen mobile app for ordering, deals, and rewards.
What amenities are available for customers at Dairy Queen Grill & Chill?
Amenities include free WiFi, restrooms, booster seats, high chairs, outdoor seating, and a drive-thru.
What nearby places of interest are close to Dairy Queen Grill & Chill that I might want to visit?
Nearby you can find Shepherds College, Old Settlers County Park, and the Racine County Fairgrounds which offer educational, recreational, and entertainment opportunities.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby restaurants include Subway, Parkside Cafe, and Early Bird Cafe providing various dining experiences.
How can nearby places like Dollar General or Amoco gas station be useful when visiting Dairy Queen Grill & Chill?
You can conveniently shop for essentials at Dollar General or refuel your vehicle at the Amoco gas station during your visit to Dairy Queen.