Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
391 reviews
5 stars
155
4 stars
67
3 stars
42
2 stars
36
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Staff Attitude
Mixed feedback on staff demeanor; while some customers praised friendly service, many noted rudeness and a lack of professionalism from employees.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Inconsistent food quality reported, with issues such as undercooked items, poorly prepared blizzards, and unsatisfactory portion sizes.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms.
ML
Mike Lynch
1 day ago
5.0
Tony is an awesome manager and very personable.
CC
Chloe
Feb 15, 2026
5.0
Was there last night 2 people was up front one guy seemed like he was still in training but was still helping and doing great! Other young lady was super friendly and helpful it was busy and she apologized for it being so busy and for the wait we didn’t wait long we order 2 large Oreo snowdrift blizzard they were blended perfect haven’t been to a dq in a few years and this place was clean and very friendly staff definitely will be back
KB
kelly borrman
Feb 14, 2026
1.0
Literally the worst dq we have visited. None of our 5 blizzards tasted like anything but vanilla ice cream.....all the cups were three fourth full and for the price you would think they could fill the cup. Customer service was also less then pleasant. More like we were a hindrance. Never again
CC
Colleen
Jan 30, 2026
1.0
Im sorry - it’s just so terribly slow and cold food when it’s supposed to be hot. Idk guys, probably just sell the business and do something else.
HB
Heaven Leigh Beaman
Dec 25, 2025
5.0
All I can say is wow, I'm impressed at how the young lady at the counter kept her composure and demeanor while some jerk in the drivethru was honking swearing and pounding on the glass because it was taking some time to get food, luckily he peeled off before the situation escalated, I was not going to stand for his behavior and motioned to him to ✋️ stop and give us a minute☝️and calm it bucko 🤫 to which only pissed him off more. (That jerk wad along with seemingly being short staffed is why I gave 3 stars on atmosphere) After we ordered, The girl was trying to get me a gift card to which charged my debit card but would not activate the actual gift card. She tried everything she knew and called a manager and ended up giving me my money back, I appreciate her not just sending me on my way with a bad gift card, 🙏 had that happen before too, but in the meantime people were piling in and all eyes on you situation. I applaud both the older cook and the girl for keeping calm and getting the job done. Yes it took a while but DQ isn't fast food to begin with and we know that as we come everytime we sneak to the Casino. Well worth the wait!!!! 👏 👏 👏 👏 👏 I know it's probably not the busy season but they seem to be short staffed a lot which whatever, it is what it is, also know it's hard to find good help, specially this time of year, food for thought... we'll see you next time 💯
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 434 US Hwy 8 W, Turtle Lake, WI 54889-8816, USA.
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the restaurant is family-friendly and provides booster seats, high chairs, and welcomes children.
Can customers order food online or through a mobile app for Dairy Queen Grill & Chill?
Yes, customers can order online for pickup and can download the Dairy Queen app for exclusive deals and mobile ordering and rewards.
Does Dairy Queen Grill & Chill have outdoor seating and restroom facilities?
Yes, it has outdoor seating areas and restroom facilities available for customers.
What nearby places can visitors check out before or after visiting Dairy Queen Grill & Chill?
Visitors might enjoy the Sunshine Community Fitness Center and Sunshine Fitness gyms for a workout, or try The Coffee Barn cafe nearby for coffee and smoothies.
Are there nearby entertainment options close to Dairy Queen Grill & Chill?
Yes, the St Croix Casino Turtle Lake and Turtle Lake Casino offer casino entertainment and hotel accommodations close by.
What dining options are available near Dairy Queen Grill & Chill besides it?
Nearby dining includes The New Frontier Restaurant and ME-KI-NOC Restaurant at St. Croix Casino, offering American and Indian cuisine respectively.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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