Food Quality
Many customers reported issues with food quality, including cold, poorly prepared, and incorrect orders.
Service Speed
Service speed varied significantly, with some customers experiencing long wait times, especially in the drive-thru.
Customer Service
Customer service was inconsistent; while some praised friendly staff, others reported rudeness and lack of attention.
Cleanliness
Cleanliness was a concern, with several reviews mentioning dirty tables and unsanitary conditions.
Ordering Process
The shift to kiosk-only ordering was criticized for being impersonal and causing delays.