McDonald's

2.8
914 reviews
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Business Details

W24 N6522 County Rd J, Sussex, WI
53089, United States
(262) 820-0380
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
W24 N6522 County Rd J, Sussex, WI
53089, United States

Hours

Reviews

2.8
914 reviews
5 stars
203
4 stars
141
3 stars
148
2 stars
124
1 star
298

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

Many customers reported unsanitary conditions, with dirty tables and bathrooms frequently mentioned.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items.

Food Quality

Feedback on food quality was mixed, with some praising it while others reported cold or poorly prepared meals.

Staffing Issues

Many reviews noted that the location appears to be frequently understaffed, contributing to slow service.
  • RC
    Rachael Carroll
    1 day ago
    2.0
    This place is DIRTY !!!!! Way more than just the usual dirty tables too. The kids play center is COVERED in layers and layers of dirt. The toddler slide looks like. It has not been touched with a rag or anything.Since the place opened, who knows how many years ago. We go to a lot of place centers, and many of them are dirty, but this has to be the worst. The managers should all be fired. I do feel bad for the workers that were there because they were clearly understaffed and there was one way doing her very best And clearly not getting any help from anyone else.
  • JA
    Jerry Anderson
    Dec 31, 2025
    1.0
    Of all the McDonald's I frequent this one has the worst customer service. Sit in drive threw for over 5 minutes before they take your order with one car at the window. Don't know who owns this one but they should be a shamed of this place and having thier name attached to it. This place needs a surprise visit from Corporate!! Badly!!
  • WW
    William Woodley
    Dec 30, 2025
    3.0
    Food came out in a decent time, ordered with the app. Staff was friendly. Play area was clean and kids throughly enjoyed it.
  • TT
    Tracey
    Dec 26, 2025
    1.0
    When you are charged for extra sauce , but they dont put any sauce on the bagle. Horrible..
  • KW
    Kathleen Wheeler
    Dec 23, 2025
    1.0
    Just tried to stop here, 7:20 pm on 12/23. Doors are locked to the dining room and no one taking orders at the drive thru. Seems like the employees just decided to close early but are hanging out inside 🤦‍♀️🤷‍♀️
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Sussex, WI?

McDonald's is open daily from 5:00 AM to 11:00 PM for in-store dining. Drive-Thru and delivery services operate from 5:00 AM to midnight every day.

Does McDonald's in Sussex offer drive-thru service?

Yes, this McDonald's location has a drive-thru that is open daily from 5:00 AM to 12:00 AM.