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McDonald's

2.8
(917 reviews)

Business Details

W24 N6522 County Rd J, Sussex, WI
53089, United States
(262) 820-0380
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
W24 N6522 County Rd J, Sussex, WI
53089, United States

Hours

Reviews

2.8
917 reviews
5 stars
203
4 stars
142
3 stars
147
2 stars
125
1 star
300

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and restrooms being a common complaint.

Service Speed

Customers frequently reported long wait times in both the drive-thru and inside the restaurant, often exceeding 15 minutes.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of attentiveness.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, stale, or poorly prepared items.
  • JP
    Jessica Pedersen
    Feb 21, 2026
    1.0
    I don’t usually leave negative reviews, but this location has consistently been disappointing. The employees are often rude and have an attitude when interacting with customers. On top of that, the service is extremely slow every time I visit. I understand fast food can get busy, but this location seems unreasonably slow compared to other McDonald’s I’ve been to. I hope management can address both the customer service and efficiency issues.
  • CW
    chylee wallner
    Feb 15, 2026
    1.0
    My food was god but their were Nats all around the tables, do yall not clean?
  • DO
    Donna Olson
    Feb 8, 2026
    5.0
    Nice play place and good seating in the play place area. Great service and friendly staff.
  • KK
    Ken Kealey
    Jan 20, 2026
    2.0
    Fairly clean restaurant and has an indoor playground which is great for kids. Staffed by very young employees. In their phones and not very attentive. I ordered a quarter pounder with cheese anf bacon but they forgot the bacon. Took it back and watched the manager pick up the bun with her bare hands, put bacon on the burger and give it back to me. When I daid something she just said "Sorry, Im just really tired" and walked away.
  • RC
    Rachael Carroll
    Jan 11, 2026
    2.0
    This place is DIRTY !!!!! Way more than just the usual dirty tables too. The kids play center is COVERED in layers and layers of dirt. The toddler slide looks like. It has not been touched with a rag or anything.Since the place opened, who knows how many years ago. We go to a lot of place centers, and many of them are dirty, but this has to be the worst. The managers should all be fired. I do feel bad for the workers that were there because they were clearly understaffed and there was one way doing her very best And clearly not getting any help from anyone else.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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