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McDonald's

3.0
(1274 reviews)

Business Details

(608) 825-7796
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2750 Prairie Lakes Drive, Sun Prairie, WI
53590, United States

Hours

Reviews

3.0
1,274 reviews
5 stars
344
4 stars
215
3 stars
226
2 stars
120
1 star
369

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about stale items, incorrect orders, and poor preparation.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms, which detracted from the overall experience.

Staff Performance

Mixed feedback on staff performance; some were praised for friendliness and helpfulness, while others were criticized for language barriers and lack of professionalism.
  • PH
    P Hill
    Feb 26, 2026
    1.0
    Very unprofessional didn’t greet me at all or let me know that I’ll be waiting over 5 over five minutes for my order
  • DD
    Dylan Dressel (DREZZEL)
    Feb 15, 2026
    1.0
    North America’s most mediocre McDonald’s. The owner would rather spam feedback links than do anything about the state of this location. It’s really not on the employees they’re doing their best.
  • BC
    Bryan C
    Feb 9, 2026
    4.0
    Good McDonalds The employees are somewhat nice The food is prepared great here. The lobby/seating area/restrooms are clean Conveniently located near a lot of major businesses area.
  • JR
    Johnny Rotten
    Feb 3, 2026
    1.0
    Stopped at the drive-through a little after 9 PM after doing grocery shopping at Woodmans and I use the app 40% off a double cheeseburger buy one cheeseburger double cheeseburger or six piece nuggets. I get to the drive-through they charged me for the price at the app said, but they only wanted to give me one cheeseburger that I only ordered one cheeseburger. I’m never going back to this McDonald’s again. It’s ridiculous. They saw it on my phone. They saw what it charged out of my bank account cause I pulled up the app and they still want to argue and say no. Language barrier at your McDonald’s can be a real problem. I think you know speaking in English that’s not broken where we can understand each other would help the situation. Just disappointing that they wanted to argue with me over using the app and ordering the deal of the day.
  • AS
    Arianna Sai
    Jan 6, 2026
    5.0
    This is McDonald’s, so it’s understandable that many employees get very tired. I waited about 10 minutes for my food, but I don’t blame the staff at all. I could see how exhausted they were. They still tried to make it right and told me they would give me a little extra fries, which I really appreciated. Sometimes it feels like there aren’t enough workers to keep up with the rush. I truly wish the team strength, because working at McDonald’s is very demanding. Overall, the food is always tasty, just like at any other location. There’s really nothing to complain about.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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