Customers frequently reported poor customer service, including rude staff and long wait times for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, with customers receiving the wrong items or missing components.
Delivery Issues
Numerous complaints were made about slow delivery times, often taking over an hour, which contradicts the brand's 'freaky fast' promise.
Food Quality
While some customers praised the taste and quality of the food, others reported issues with freshness and incorrect preparation.
Staff Attitude
There were mixed reviews regarding staff friendliness, with some customers noting positive interactions while others experienced indifference or rudeness.
EK
Erica Keller
3 days ago
2.0
The employee at the drive thru window didn't ask if I was a rewards member. I wasn't given a straw for my drink or any napkins.
The bread of my sandwich was soggy like it wasn't baked long enough.
PR
Prince Redcap
Dec 31, 2025
1.0
Was closed when I got there at 7:20 pm
A1
Amh 100
Dec 22, 2025
1.0
Ordered at 6:05. Still not ready … officially ready at 6:32… Not freaky fast
CK
Cara Kjorlie
Dec 2, 2025
5.0
Quick, friendly service!
RB
Renae Brining
Nov 25, 2025
1.0
Ordered door dash. Door dash was wonderful and timely.
However I called to let jimmy John’s know that my sub was incorrect to see about them making a new one. I ordered a spicy Italian with no capicola.
The spicy Italian is supposed to come with extra salami and capicola. I received a sub with a very thin amount of both kinds of meat, not extra anything. And no spicy anything on the sub. No peppers that come with it. And when I called to have it re made they had no driver available. For incompetent people to not be able to read an order it’s a waste of peoples money and time. Esp those who have allergies or dislikes. Some people expect their orders to be correct. It’s such a simple job that’s why this becomes irritating. Easily over rushed and they will be rude over the phone when trying to figure out how to get the correct order.
Second time in a row. Sorry jimmy John’s but I’m going to start ordering earlier from millios.