McDonald's

3.4
1656 reviews
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Business Details

13343 Washington Ave, Sturtevant, WI
53177, United States
(262) 886-3010
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13343 Washington Ave, Sturtevant, WI
53177, United States

Hours

Reviews

3.4
1,656 reviews
5 stars
553
4 stars
323
3 stars
292
2 stars
156
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Staff Attitude

Feedback highlighted mixed experiences with staff, ranging from friendly and helpful to rude and dismissive.

Cleanliness

Many reviews praised the cleanliness of the location, including the bathrooms.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold fries and incorrect orders, though some noted hot and fresh food on occasion.

Management Response

Some customers appreciated the efforts of specific managers in resolving issues, while others criticized management for poor service.
  • MA
    Matthew von Asten
    Nov 14, 2025
    1.0
    Absolute worst McDonald's in the Midwest 30 min wait for nuggets and fries 6 cars waiting full lime out the parking lot and way more employees than the know what to do with
  • JR
    Jeremy Riese
    Nov 8, 2025
    2.0
    I tried going through the drive-thru, which has two lanes. I sat at the order window and waited while three cars were serviced in the other lane. I decided to just park my car and go in at that point. Why have two drive-thru lanes open if you're only going to take orders on one of them? I placed my order at the kiosk inside, and the kiosk was out of printer paper. As were the other kiosks in the lobby, as I saw other people order from different kiosks and not get a receipt.
  • MM
    mitchell m
    Oct 30, 2025
    1.0
    Overall - service was very poor. Slow, and snappy with a side of extra attitude. Ordered through drive thru and was passed over. Minutes ahead of time ahead of the other patrons. The two lanes model I. Slow hours doesn't quite work. I got a snappy cashier and cold fries. I'm not even going to attempt to contest my fries with the staff right now. It's just past 9:30 and I worked 14 hrs. Headed to another fast food franchise down the street. Good luck After seeing this location's storied review history, unsurprising.
  • IC
    I C
    Oct 29, 2025
    5.0
    No complaints
  • CP
    Chris Pawlak
    Oct 24, 2025
    1.0
    Don't count on getting a ny service here. They take your order at drive thru and the line doesn't move. I waited forever and left.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 13343 Washington Ave?

McDonald's at 13343 Washington Ave is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on weekends.

Is the McDonald's drive-through open late?

Yes, the drive-through is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturday and Sunday.